The problem is that that just sends me into an endless rabbit warren - it offers a number of automated responses, none of which were relevant, or said that local contact number could be found alongside my booking.com mailbox, where I could also send them a message - however, there was no number listed, and no way of generating a new message. Its enough to make you think they don't actually want you to contact them. When I finally did find a `local' number (in Bristol UK), I called it, and the person I spoke to said they would call me straight back - which they did, from an Amsterdam (ie international) number - I'm guessing I ended up having to pay for that call
The problem is that that just sends me into an endless rabbit warren - it offers a number of automated responses, none of which were relevant, or said that local contact number could be found alongside my booking.com mailbox, where I could also send them a message - however, there was no number listed, and no way of generating a new message. Its enough to make you think they don't actually want you to contact them. When I finally did find a `local' number (in Bristol UK), I called it, and the person I spoke to said they would call me straight back - which they did, from an Amsterdam (ie international) number - I'm guessing I ended up having to pay for that call