The rating process of Booking.com keep changing frequently and I understand that it is irritating. You need to contact them by calling them on the number mentioned in the extranet or send them a message via extranet only.
Kindly contact the booking.com team directly by calling on the number mentioned in the contact section in the extranet. Alternatively, you can send them a message from the message booking.com section and selecting finance field.
You can check the invoice amount in the finance section and can make the payment for the same on the given account number of Booking.com team
In case of multiple invoices, total the amount and make the payment and then send the receipt to them via message section.
In case of any dispute, you will have to open the breakup of total invoice for the month and select reservations you want to flag for dispute and then wait for them to reply. If time has already passed for doing so, you will have to pay the entire amount. So, its better to mark guest as no-show or cancel reservation immediately and not wait for the invoice to come and then do the needful.
Hi. I did that but they said its from the back end and it can take any amount of time.
I understand. Booking.com OTA is very customer friendly but not at all property owner friendly.
Hi
The rating process of Booking.com keep changing frequently and I understand that it is irritating. You need to contact them by calling them on the number mentioned in the extranet or send them a message via extranet only.
Hi
Kindly contact the booking.com team directly by calling on the number mentioned in the contact section in the extranet. Alternatively, you can send them a message from the message booking.com section and selecting finance field.
Hi Amandeep
You can check the invoice amount in the finance section and can make the payment for the same on the given account number of Booking.com team
In case of multiple invoices, total the amount and make the payment and then send the receipt to them via message section.
In case of any dispute, you will have to open the breakup of total invoice for the month and select reservations you want to flag for dispute and then wait for them to reply. If time has already passed for doing so, you will have to pay the entire amount. So, its better to mark guest as no-show or cancel reservation immediately and not wait for the invoice to come and then do the needful.
Regards
Bharat Thakur
Woodays Resort
Shimla