We already took that action plus we are going public with this, just gathering more testimony from other partners should reach the news within a few days
Booking is facing several delays on the payments it's not quite clear the reason why it's happening in may case is passing the 60 days mark of delayed payments!
Probably they are facing some cash crush due to the pandemic #LetsHopeForTheBest unfortunately this is most likely scenario.
Also Called that phone number if i press the financial option it fowards to the general inquires that basically it's the extranet support. They just say that they will send a msg to the financial dpt and that i have to wait and hope for the best, basically. They just assure me that they will pay me, just don't know when!
Basically what they are saying we know we are wrong, but don't worry and have faith we will pay you one day, sooner or later just hang on.
I heard that same speech when some of the Portuguese Banks Branch managers saying "Your money is safe with us" when actually on the next couple of weeks the banks failed and filled for chapter 11 (bankruptcy/insolvency) and with them many of the savings of a lifetime of work of many people evaporated with the them.
So i'm not sorry if i don't trust any company, big or small specially a company that's failing with their promises and in breach of their agreements!
In my case i don't have much time during the week to be hanging on the phone i could just pre-recorded message and use my pbx to auto dial 100 calls per minute and increase until it's no longer possible their staff to answer a single call in my country (probably under-staffed anyway).
My outbound CID is always changing it's not possible even for them to block the phone number to ring on their call centers because booking.com IVR system does not have an automatic authentication method to validate the partners ID therefore the phone will always be redirect to an operator.
So a simple routine like that could cause a major stress on their system, as result all the customer/partners services would be out of reach for quite some time answering a bot and dropping the call.
Since they reply like bots it's only fair that we complaint like one too, right?
I'm facing the same exact situation waiting for payments since the 3rd of September, the Financial Dep. has not read the ticket since the 24th of September that when i sent my first request over the phone! Their Financial Dept. number does not anwser any calls it drops after 1h of waiting on the "Music on Hold"
We already took that action plus we are going public with this, just gathering more testimony from other partners should reach the news within a few days
Booking is facing several delays on the payments it's not quite clear the reason why it's happening in may case is passing the 60 days mark of delayed payments!
Probably they are facing some cash crush due to the pandemic #LetsHopeForTheBest unfortunately this is most likely scenario.
Also Called that phone number if i press the financial option it fowards to the general inquires that basically it's the extranet support. They just say that they will send a msg to the financial dpt and that i have to wait and hope for the best, basically. They just assure me that they will pay me, just don't know when!
Basically what they are saying we know we are wrong, but don't worry and have faith we will pay you one day, sooner or later just hang on.
I heard that same speech when some of the Portuguese Banks Branch managers saying "Your money is safe with us" when actually on the next couple of weeks the banks failed and filled for chapter 11 (bankruptcy/insolvency) and with them many of the savings of a lifetime of work of many people evaporated with the them.
So i'm not sorry if i don't trust any company, big or small specially a company that's failing with their promises and in breach of their agreements!
***
***Yes i have done that twice has you can see and it dropped after timeout for 1h.
***
BrookAve,
I have sent the an extranet message twice, sent a even a complaint. More then 8 calls already so far nothing.
The Call Center operators told me that they even haven't read any msg that i have sent since the 24th of September.
Andrea
We could take 2 approachs.
1. Serious and traditional way.
Taking legal actions with our own lawyers cause their arbitration cost is joke! 997.50€+VAT and 309.75+VAT per hour!
https://partner.booking.com/sites/default/files/2020-06/booking.com_med…
2. Or probably most effective and creative.
In my case i don't have much time during the week to be hanging on the phone i could just pre-recorded message and use my pbx to auto dial 100 calls per minute and increase until it's no longer possible their staff to answer a single call in my country (probably under-staffed anyway).
My outbound CID is always changing it's not possible even for them to block the phone number to ring on their call centers because booking.com IVR system does not have an automatic authentication method to validate the partners ID therefore the phone will always be redirect to an operator.
So a simple routine like that could cause a major stress on their system, as result all the customer/partners services would be out of reach for quite some time answering a bot and dropping the call.
Since they reply like bots it's only fair that we complaint like one too, right?
I'm open to any other ideas?
I'm facing the same exact situation waiting for payments since the 3rd of September, the Financial Dep. has not read the ticket since the 24th of September that when i sent my first request over the phone! Their Financial Dept. number does not anwser any calls it drops after 1h of waiting on the "Music on Hold"
Having the same issue since the 3rd of September!
We are also facing the same problem since the 3rd of September, calling them so far has been useless :(