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I also have the same problem like Kerry. It is so useless exchanging dozens of replies via their extranet even with proof of bank that the payout already deducted commission, they just refused to check from their side and keep insisting on their newly generated mistake invoice, can't understand how hard it is for them to check their bank statement of debit and credit to proof read of their mistakes here...
I have the same problems here, the account people who replying online is so lazy to even check their own account properly, to rectify mistakes and keep talking about the already wrong mistake invoice they billed which already paid or deducted from payout...so frustrating.