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Le Balcon des Jasses

I am owner of Le Balcon des Jasses, a Bed and Breakfast in South west France. I start in 2002, and grow slowly to what I have to day.I love good Quality and clean, modern and good life.
I love cooking, and I offer my visitor a 5 course dinner, and the Best wine. And Im cooking almost every day. Breakfast are with home made bread, waffle be made when people eat, I make a boiled egg, fresh fruit, fresh Orange juice from press, and a seleccion Yogurt, Muesli, and of course coffe tea..........
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5
Le Balcon des Jasses

HOW TO DISINFECT OUR GUEST ROOM?

Featured
Tips, tricks & more #Coronavirus #Featured #Rebuilding
21 Replies
1748 Views
9 months ago
5
Le Balcon des Jasses

Will Booking.com support us, when we try to open again??

Booking advice and updates #Engagement
6 Replies
73 Views
9 months ago
5
Le Balcon des Jasses

Le Balcon des Jasses, France

Partner feedback #Tips
2 Replies
23 Views
10 months ago
5
Le Balcon des Jasses

Booking Suite

Answered
Booking advice and updates
4 Replies
44 Views
2 years ago
5
Le Balcon des Jasses

Booking suide

Booking advice and updates
1 Replies
13 Views
2 years ago
Le Balcon des Jasses replied to Reservation without details
Tips, tricks & more
5

Guest reviews, on 10, no comment, only 10, But Booking.com only registered me as 8???

 

Why??

 

LucyWhy not 10

  • Reply
5 months ago
Le Balcon des Jasses replied to First reservation from guest
Just joined Booking.com
5

If you buy anything on the internet, and you give wrong Credit Card Details and CVC code, you get nothing. Just reject.

But do you know, You can make a booking, with Booking.com, and GIVE FAULT Credit Card and CVC code information, And You get your Booking, it's just perfect!!!

If Booking.com handle Payment, Booking.com can control Card details. But if Booking.com are not taking payment, you can make your booking, don't care with card info.

It means I have my own Pay terminal, card reader, and if a client gives wrong Card info, I cannot charge if a Booking is cancelled after our policy, and here it is one week, and we charge 100%.

From 16 June, to now, we lost 310€uro, and Booking.com will not change Policy.

The check, automatic, of any Credit Card info, are easy, everyone can, But Booking.com don't give us this help.

I talk to Booking.com, Finance many times, and the answer is always the same: Use Booking.com for Payment. It cost 3%.

No, I will not, we have a restaurant and drink charge, and our customer pays direct.

Ok, I can sit here and Check all card info from all bookings, it means lots of extra work, and if wrong, writing to the customer and ask for correct info.

What to do?? Why will Booking.com not upgrade the system, Why do I have to lose??

 

Hi from Lucy

Looking forward to a reply.

 

 

 

  • Reply
5 months ago
Le Balcon des Jasses replied to Extra cleaning supplies for guests!!!
Tips, tricks & more
#Featured #Rebuilding
5

The Local Tourist office allows us, and Hotels to Charge, 2 to 5 € Pr; Person per night. 

  • Reply
6 months ago
Le Balcon des Jasses replied to Extra cleaning supplies for guests!!!
Tips, tricks & more
#Featured #Rebuilding
5
Great, you protect your guest and your self, your home. We all have responsibility if we do Bed and Breakfast. I would like to know if you take a small extra payment, to cower this. I can tell you, I take 4 € per. person per day, for Cleaning. I offer free mask, sanitizer stay with the front door. I'm making a Certificate in every room with my signature to prove the room is clean, and bedding are washed on 90 degrees, (it smell as a Hospital) I need almost fully booked from I open the 16 June, and I am fully booked to our August. But very few international Bookings. So far, no one complains about the extra fee for cleaning. So I'm cowherd now. Nice to know what you are doing. Good day, and good morning from Lucy in France.
  • Reply
6 months ago
Le Balcon des Jasses replied to virtual credit card on modified booking
Guest payments & finances
5

I use Izettle, 0,9% commission, but Izettle cannot do Virtual Payment. For this, I use SUM UP.; More expensive, but no choice.

Hi from Lucy

  • Reply
6 months ago
Le Balcon des Jasses replied to July photo challenge: what does #Rebuilding look like for you?
Partner feedback
#Rebuilding
5

Correct, Booking.com become an egoist partner, wish I could leave, but fully booked to October. No international, only French.

Its a Broken, system, Booking.com are only looking Global, but it's different in every country, every area, 

I ask today my local Tourist Office. - my home, a small, but very attractive, Bed and Breakfast, with a small restaurant, only up to 8 people maximum.

ITS A PUBLIC PLACE, No mask, Police can fee us 100€ per person, per guest.

This is my Last Year. No more.

Hi from Lucy

6 months ago
Le Balcon des Jasses replied to Charges to a No Showed
Guest payments & finances
#Booking.comEvents
5

No show, we charge 100%

Last-minute cancellations, we do not charge

Last-minute no show we charge 100%

Charge Virtuel direct from own terminal. Cost is 0.9% commission.

Nobody book without full credit card details and CVC code.

Lucy

  • Reply
6 months ago
Le Balcon des Jasses replied to Commission
Guest payments & finances
#NewPartner
5

15% and  10% Web Direct.

It is expensive.

A little compensation for long loyalty, and many month closing dow, would be a great help from Booking.com

 

Lucy

 

  • Reply
6 months ago
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