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Jenny and Doug Elliott

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Jenny and Doug Elliott

WHY WE CAN'T READ REVIEWS FROM PREVIOUS HOSTS FOR UPCOMING GUESTS

Other discussions
0 Replies
10 Views
2 months ago
j
3
Jenny and Doug Elliott

GUEST REVIEWS

Other discussions
1 Replies
11 Views
7 months ago
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3
Jenny and Doug Elliott

CHECKING BACKGROUND OF GUESTS BEFORE ARRIVAL

Property management
1 Replies
14 Views
9 months ago
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3
Jenny and Doug Elliott

CANCELLATIONS

Payments, commission and invoices
1 Replies
17 Views
1 year ago
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3
Jenny and Doug Elliott

CANCELLATIONS

Payments, commission and invoices
1 Replies
23 Views
1 year ago
j
3
Jenny and Doug Elliott

GUEST REVIEW

Property management
4 Replies
31 Views
1 year ago
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3
Jenny and Doug Elliott

TRAVELLERS AWARD

Property management
1 Replies
24 Views
2 years ago
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3
Jenny and Doug Elliott

INCREASING MY NIGHTLY RATE

Property management
4 Replies
36 Views
2 years ago
  • Current page 1
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Jenny and Doug… replied to How to cancel a guest reservation ? 7 months ago
Property management
j
3

Cancel the Booking.com one. I phone them and explain the situation and ask them to cancel and they are always happy to do this.   I now have gotten into a habit as soon as a booking comes in to cancel the other one, eg Air BnB if booking is made through Booking,com so luckily it doesn't happen any more.   

  • Reply
7 months ago
Jenny and Doug… replied to Unfair review 1 year ago
Other discussions
j
3

Hi in my experience it is best to just let it go.  We were upset about a review and I even phoned Booking.com but at  the end of the day people will still come and stay.  It is upsetting but just look forward to welcoming your next guest

  • Reply
1 year ago
Jenny and Doug… replied to GUEST REVIEW 1 year ago
Property management
j
3

HiIve tried finding the link How and Why Add your Listing to Partner Community but can't find it, where would I look.  tsk  Jenny 

  • Reply
1 year ago
Jenny and Doug… replied to GUEST REVIEW 1 year ago
Property management
j
3

Thank you for your helpful reply I will follow your instructions.  Thanks

  • Reply
1 year ago
Jenny and Doug… replied to Guest Review that is unfair 1 year ago
Property management
seeking advice
j
3

Hi we had a guest in on Saturday night and they gave us a review of 8 with 7.5 for cleanliness and facilities.  We were very surprised about this so messaged her to see how we could improve.  She said she gave us 5 smiley faces on both which should have been a 10    Has anyone else experienced this 

  • Reply
1 year ago
Jenny and Doug… replied to How discounts on rates & promos stack together -cheat sheet 2 years ago
Property management
new listing tips
j
3

Hi Yves, I had this exact problem.I am fairly new to Booking.com and was puzzled by all the promotions/deals all of a sudden.  I actually ended up phoning Booking.com and spoke to someone in the States (I am in NZ).  They were extremely helpful so what I did is increase my nightly rate by $5, which isn't a lot but it all helps.   I then cancelled some of the promotions that I ended up with and only have 2020 plan and Genuis.  I am still booked most nights so it seems to be working.  I don't let the offers of more business if we have extra deals bother me, I just stick to the two of them.    Jenny

  • Reply
2 years ago
Jenny and Doug… replied to My 10 tips that have saved me!!! 2 years ago
Property management
j
3

My husband is 76 this year, and he irons everything.  He gets up at 6:30 every morning and does the ironing.  He told me I don't do it properly!!!!

  • Reply
2 years ago
Jenny and Doug… replied to My 10 tips that have saved me!!! 2 years ago
Property management
j
3

Hi, that is such good information.  We too use top quality linen and towels, always white.  We have our own personal natural toiletries that we place on the rolled towels on the bed, but prior to using toiletries we put lovely little chocolates.  We have found that the personal touch makes so much difference.  Always a little vase of fresh flowers.    We only have a studio in the back garden so just one accommodation.  I make homemake cookies, muesli and jams from fruit from the garden, and that is what makes us stand out.  It is a lot of hard work but rewarding.    

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2 years ago
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