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Do you think we should open a new post about this, so that someone will assist us with the running issue of Agoda bookings?
Sorry to hear.
A small update from my side... For those who might have their hotel appear on Tiket.com (3rd party site), you might receive bookings from them with the same address as Agoda. So, there is no real way to determine where the guest is from. I have also noticed that our hotel doesn't show up correctly on their site. Images and amenities are missing, details incorrect, etc. We have complained (it took a few weeks to finally get a response) and the only way to fix it, is to sign up with them. Super sneaky
Since this particular forum has been marked as "answered", I doubt we'll ever receive a proper solution or investigation. It would probably be better to start a new one.
I can share how I solved my issue with these fake bookings though. All I did was close all of my rooms on booking.com for a week. After that, zero fake bookings (I was receiving these 'no show' bookings on a daily basis for over a month). Not the ideal solution for most people but it do the trick.
The address isn't fake. As per my conversation with Customer support, the address is linked with Agoda head office. The email address in the booking is the client's email created by Agoda.
I have also tested this myself by booking a room at my hotel through Agoda (I am not on the Agoda Xtranet system). I receive the booking through Booking.com and if I send a message to the guest, it does arrive (delayed and sometimes missed, no notifications)
The best option offered by customer support, if the guest does not respond, is to contact Booking.com customer support with the booking info and they will contact your guest on your behalf.
Hope this helps.
I gave booking.com a call about the situation. The rep took note of the issue and asked me to send a message via the Xtranet, which included all the booking numbers that were linked to the same 020 number and Bangkok address. The rep said he would forward all this to the Fraud Dept.
It was mentioned that there are cases that certain individiuals book a hotel to receive a booking confirmation to use with a visa application at an Embassy, for example. Obviously, I can't say for sure that that is happening here.. but it does make sense.
Try giving them a call.. Extranet-> inbox -> booking.com messages -> contact options
In December alone, I've received 3 of these bookings. Every one of them was a no show. I didn't receive an encrypted email. Today I received another booking (check-in Jan 3rd). No encrypted booking email.
I've gone through the procedure of asking the guest to confirm time of arrival through the message section, but with no response. Payment is always at the hotel, so I cant verify their card.
How do I proceed?