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The address isn't fake. As per my conversation with Customer support, the address is linked with Agoda head office. The email address in the booking is the client's email created by Agoda.
I have also tested this myself by booking a room at my hotel through Agoda (I am not on the Agoda Xtranet system). I receive the booking through Booking.com and if I send a message to the guest, it does arrive (delayed and sometimes missed, no notifications)
The best option offered by customer support, if the guest does not respond, is to contact Booking.com customer support with the booking info and they will contact your guest on your behalf.
Hope this helps.
I gave booking.com a call about the situation. The rep took note of the issue and asked me to send a message via the Xtranet, which included all the booking numbers that were linked to the same 020 number and Bangkok address. The rep said he would forward all this to the Fraud Dept.
It was mentioned that there are cases that certain individiuals book a hotel to receive a booking confirmation to use with a visa application at an Embassy, for example. Obviously, I can't say for sure that that is happening here.. but it does make sense.
Try giving them a call.. Extranet-> inbox -> booking.com messages -> contact options
In December alone, I've received 3 of these bookings. Every one of them was a no show. I didn't receive an encrypted email. Today I received another booking (check-in Jan 3rd). No encrypted booking email.
I've gone through the procedure of asking the guest to confirm time of arrival through the message section, but with no response. Payment is always at the hotel, so I cant verify their card.
How do I proceed?