At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
Thanks for the info and Happy Holidays to you! ; )
I don't have credit card facilities, I ask guests to pay by internet banking. Only trouble is it takes a couple of days for funds to appear. Weirdly the only option when setting up my account with Booking.com was to select 'cash'?! Only once has a guests paid in actual hard earned cash.
The tricky thing is re: no shows as if I haven't received payment then I can't keep the money I don't have in accordance with my cancellation policy.
I just posted under the heading 'payments by booking.com' asking for pros and cons of setting up this option. I ask because I fear guests may be reluctant to pay up front and don't want to lose potential bookings.
I had a similar situation recently where after no payment was received 2 days prior to arrival and the guest was not responding to email, I sent an SMS to which he replied his plans had changed. I asked him to cancel via Booking.com and he claimed he had tried but couldn't. I had to then call Booking.com to ask them to cancel on his behalf at which point they kept me on hold whilst they called him to confirm.
I appreciate your issue happened after ETA, but this may help for future reference.
Point is, they weren't going to take my word for it!