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So in essence you are saying the guest could have booked anywhere he liked. If I bought a TV, and took it back because it broke do you think they would replace it with a TV 3 times the value of the original one. I don't think so. No company can get away with that. The guest was offered alternative accommodation which he turned down because it was too far away, yet he booked one of the most expensive hotels just up the road from the accommodation offered??? It wis wrong on both levels.