@Tzl Suites, yes that correct. The algorithm read “ nothing to complain” as negative and its gives a percentage score and this is based on each sentence on the negative side regardless of whether this is saying something positive.
Majority of our guests have given us all 10s or mostly all 10s and because of the notes on the negative side we kept on reducing our overall property score even when we have 10s in everything, until now we are on 8.9 from 9+ at some point.
As it seems changing how an algorithm works will take BDC potentially a very long time if this will ever be considered for change, I would suggest best to try help yourself by advising your guest if there was nothing to complain on their stay, to please leave this blank.
Hi @Tracy Austin & @Marleen van Nes, We tried this before and did not work. Then we queried and were informed calendar sync only available for 6+ listing. We only have 4.
Hi @Andrea, did you manage to set modification require approval. If yes, would you please share how you did it. We are still learning how to utilize facilities on the Extranet.
Hi @max migliorato check available show at least 1 or more. On Pulse app this is under availability and on Extranet under rates and availability, then click calendar, bulk edit, room to sell.
Hi @rainforestooty.gmail.com , Please see different scenarios below as it is not possible to tell what you mean by your employee... "they turned away all the bookings without no shows in the booking.com".
1). If in the above you mean the employee didn't inform of no show immediately/ in time as per terms and conditions, then it would not have been possible for BDC to know that the guest did not turn up, hence automatic check in. It is unfortunate that your property will still be liable for this.
"Keep in mind the mark as NO SHOW button is only available from midnight on check-in date until 48hrs after the planned check-in date. After this date you will no longer be able to report no show"
It would be a good idea to ensure the person who handles your booking in your property understand the terms and conditions and consequences of any failure.
2). If in the above you mean the no show was informed but still automatic check in was shown, then it will probably be a case of providing your evidence of this to BDC finance team I would suppose as it would be important for BDC to ensure the no show claims are valid just like any business would do to reduce the risk of fraudulent claims.
(Please note I only commenting based on my Auditing background, and I do not work for BDC).
We have not heard no show in our property, but an explained host advised us if we ever have no show, we contact BDC immediately by sending email to customer services as well as clicking no show.
@Tzl Suites, yes that correct. The algorithm read “ nothing to complain” as negative and its gives a percentage score and this is based on each sentence on the negative side regardless of whether this is saying something positive.
Majority of our guests have given us all 10s or mostly all 10s and because of the notes on the negative side we kept on reducing our overall property score even when we have 10s in everything, until now we are on 8.9 from 9+ at some point.
As it seems changing how an algorithm works will take BDC potentially a very long time if this will ever be considered for change, I would suggest best to try help yourself by advising your guest if there was nothing to complain on their stay, to please leave this blank.
Kind regards
David & Agnes
Hi @Tracy Austin & @Marleen van Nes, We tried this before and did not work. Then we queried and were informed calendar sync only available for 6+ listing. We only have 4.
Hi @Andrea, did you manage to set modification require approval. If yes, would you please share how you did it. We are still learning how to utilize facilities on the Extranet.
Hi @max migliorato check available show at least 1 or more. On Pulse app this is under availability and on Extranet under rates and availability, then click calendar, bulk edit, room to sell.
Hope this helps.
Hi @rainforestooty.gmail.com , Please see different scenarios below as it is not possible to tell what you mean by your employee... "they turned away all the bookings without no shows in the booking.com".
1). If in the above you mean the employee didn't inform of no show immediately/ in time as per terms and conditions, then it would not have been possible for BDC to know that the guest did not turn up, hence automatic check in. It is unfortunate that your property will still be liable for this.
"Keep in mind the mark as NO SHOW button is only available from midnight on check-in date until 48hrs after the planned check-in date. After this date you will no longer be able to report no show"
It would be a good idea to ensure the person who handles your booking in your property understand the terms and conditions and consequences of any failure.
2). If in the above you mean the no show was informed but still automatic check in was shown, then it will probably be a case of providing your evidence of this to BDC finance team I would suppose as it would be important for BDC to ensure the no show claims are valid just like any business would do to reduce the risk of fraudulent claims.
(Please note I only commenting based on my Auditing background, and I do not work for BDC).
We have not heard no show in our property, but an explained host advised us if we ever have no show, we contact BDC immediately by sending email to customer services as well as clicking no show.
I hope this helps.
@Riad Manissa ; @Sammy & Evi; It seems you have Dynamic pricing setting on.
@rozenn DEMONTREUILLE sorry we don't know much about your query but perhaps you could ask customer services.
If in Uk its +442033202635 0r +442086128159