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Forgot to say we are a B&B
You cannot win them all no matter how hard you try, some think they should be staying in a palace and your their servant. You can sometime get a vibe that the review is not going to be good even though you know that you have done your best that is just the human race, and you cannot please everyone. If I get a feeling that I may have a not so good review, I hold off looking into the review until I get a few more reviews that I know will counteract that review. As I am not sure if the review can be seen until you see it, does anyone know?
Liz and Phil
Thanks Rodger and Tilly,I won't hold my breath on Booking.com listening to us, but live and hope that there is an improvement.
Just want to know if our response to guests reviews are visible when prospective bookers view the guests reviews prior to making a booking? They might not read our response if it's not immediately visible. Airbnb have a much better system which allows both hosts and guests to see reviews of both, giving a balanced view. Sometimes guests are not truthfull, and also prospective hosts need to be warned of troublesome guests, which we have experienced. Some guests need to be blocked from membership due to unacceptable behaviour, and this has been the case with us a couple of times. We've also picked up on Airbnb a warning regarding a guest's behaviour from other hosts through their system, so Hosts should honest about their reviews. It's all about protecting our business as well as our good guests.
Hi to all, just had the worse review ever for the last 7 years running a B&B this has been from an elderly couple who were here for 1 night. We bent over backwards to keep them happy, but they weren't truthful in their review and after sending a message to Booking.com to ask if the review could be removed as they could see that we get good reviews they declined ( very disappointing ).
Hi to all, there are some people who you could never satisfy no matter what you do. We have a guest book they can write in that and say what a wonderful stay, then give a low review and a complaint about something they personally weren't satisfied about. If I can read that they may have a negative review I will leave the show of the reviews until I have a couple of good ones ahead then will click on the review. This is so people can see that that person would have been picky with anything that was done to make their stay a good one. But I know how you feel when you do get a bad review, but then again you can not please everyone. Here in New Zealand B&B is fairly new to some people so they do not understand how it works. Since the pandemic we have found that we are busy than ever, but our reviews show that NZers are a picky bunch.
Oh, that's no good Michael, we run a B&B in NZ and are on site so don't have anything like that happen. If off site it could be harder to check. Maybe you could have a deposit payed to you and on guest leaving it can be returned to the guest after checking the place out. As for last minute booking for same day we would like to increase our prices but having to do this every day would not work for us, we do have a lot of guests that book on the same day, anyone suggest how that can be increased for any day would be appreciated.
Regards Liz and Phil
The Beach House NZ