if I understood you correctly, the guest asked you to return the damage deposit!?
If you tried to charge him at the end of his stay, it is no longer a deposit but it's could be called a prepayment of partial damages.
The deposit is taken at the beginning of the stay and returned on departure, or if you set conditions differently after 7 or 14 days after the departure of the guest. Learned from personal experience!
I agree with you that booking solved this very poorly and actually protected guests and put us in a subordinate position, unlike bnb which has insurance included for such "events".
It seems that wild specimens from the mentioned countries are coming to us this year!
I guess his ratings of your accommodation are very low. My "dearest" guest gave me the lowest possible ratings after customer service told him that I had reported him as a guest of undesirable behavior.
"Adio", and it's very sad that we have to share experiences like this!
just like you, 8 days ago I had guests like yours.
They ripped the curtain holder out of the wall and left it thrown to the floor.
Much worse, a plastic air freshener basket fell into the toilet bowl, clogging the toilet. As it was a Saturday, I called emergency interventions which are more expensive than a weekday.
On the day of departure, I rent the whole house and the guests are alone in it, they escaped before my arrival to control the house. I contacted customer support, and they told me that they are not responsible for damages caused by guests.
They contacted that guest and said that I had reported his undesirable behavior. After that, that guest called me and claimed that they were not to blame for the clogging of the toilet, that is, maybe one of their children did it, he says.
Of course, he didn't want to hear about the payment of the damage.
The customer support tip was - place a security deposit in case of damage. I did that urgently.
I'd love to name that guest, but I don't know how the booking would react to that. I will just mention that they are austrians. So, call me if somebody from that environment booked you, maybe my guests are booking your apartment.
Hello neighbor, from the same municipality,
if I understood you correctly, the guest asked you to return the damage deposit!?
If you tried to charge him at the end of his stay, it is no longer a deposit but it's could be called a prepayment of partial damages.
The deposit is taken at the beginning of the stay and returned on departure, or if you set conditions differently after 7 or 14 days after the departure of the guest. Learned from personal experience!
I agree with you that booking solved this very poorly and actually protected guests and put us in a subordinate position, unlike bnb which has insurance included for such "events".
It seems that wild specimens from the mentioned countries are coming to us this year!
I guess his ratings of your accommodation are very low. My "dearest" guest gave me the lowest possible ratings after customer service told him that I had reported him as a guest of undesirable behavior.
"Adio", and it's very sad that we have to share experiences like this!
Of course I use payments by booking, but it never happend something like tjat to me? My every guest appeared.
Maybe, it's a solution for Milicas problem.
Hi Milica,
what about the " guest didn't show up" option? Did you click that button?
Hi Izak,
just like you, 8 days ago I had guests like yours.
They ripped the curtain holder out of the wall and left it thrown to the floor.
Much worse, a plastic air freshener basket fell into the toilet bowl, clogging the toilet. As it was a Saturday, I called emergency interventions which are more expensive than a weekday.
On the day of departure, I rent the whole house and the guests are alone in it, they escaped before my arrival to control the house. I contacted customer support, and they told me that they are not responsible for damages caused by guests.
They contacted that guest and said that I had reported his undesirable behavior. After that, that guest called me and claimed that they were not to blame for the clogging of the toilet, that is, maybe one of their children did it, he says.
Of course, he didn't want to hear about the payment of the damage.
The customer support tip was - place a security deposit in case of damage. I did that urgently.
I'd love to name that guest, but I don't know how the booking would react to that. I will just mention that they are austrians. So, call me if somebody from that environment booked you, maybe my guests are booking your apartment.
And finally, put a security deposit for stay.