At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
Michael, thanks for sharing the pictures! You look great! Happy family and again, thank you for the time! Regards to Rita. I will send you email. Let me share some pictures too
Welcome back again. I was wondering if you are busy (with champagne ???)
I think it's great thought, really, that's what partnership is all about.
I am not happy with the way Booking treats to partnership. I am not happy that they cannot verify my property since February (besides of multiple attempts to follow up). If I think, why do they charge commission on cleaning fees, I just get another glass of champagne. Because it helps, and Booking doesn't ??
So, I do what other people do (I mean, I am forced to do that):
1) get money somewhere else, not on Booking. Sad to say, but I get 100% income not from Booking for those properties that were not even attempted to be verified with them and 95% income again somewhere else, since I get couple of bookings only for those properties that are still on Booking
2) if I run promotion, the rate is overpriced and with discount it becomes "normal"
3) my rate on Booking is high, because it includes all their "innovations" such as commission on cleaning fees. Yet, my rate is still affordable in comparison to my competitors. You know, in Philippines it's not a common practice to think much over complicated things and things we can't change. So people just went with the flow - they double their rate.
I still have hope, that Booking will change and treat his partners with ultimate respect ?
Any person on his 2nd reservation can get Genius status. And for those who didn't do well in school, it sounds like an incredible idea of being a VIP in an average property with kind and understanding host ?
On other hand, it's our choice to use these promotions or no.
For us it's a cultural thing. If we remove the cleaning fees, guests will presume that on top of the hotel rate they will have to pay extra cash for cleaning fee...
And another problem is that lousy ugly accomodations are using the booster because it's their Only tiny chance to catch the client. I don't want to be associated with them...
Put them on Airbnb and Agoda... Keep eggs in different baskets
Many guests from Booking are really like that. They do expect 5 stars from 2 stars accommodations. There is not much you can do about the attitude. You can mention in your welcome note "please, kindly understand that we are not 5 star hotel, but we provide decent accommodation for a good price".
Hi Ilaria, I can log from my phone now. Many thanks