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Holylandapartments you are so right, I urge everyone to stick with airbnb, I've stopped taking booking with booking.com and my occupancy rate has not dropped, airbnb keeps me at 91 to 98% full. I am still refusing to pay commission to booking.com for the months in took for them to explain their policy and why I did not qualify for risk free reservations, and of course they can't explain, I have invited them to take me to court for the outstanding amounts, but they do not respond. Here is the best although I don't take booking on their website my properties are still displayed, so I have changed the description and now includes ' book on airbnb it's cheaper' and it was approved and is now displayed !
Same problem and after one hell of a lot of communication back and forward to try and find an actual policy this is the latest response on 26th June 2018.
Dear Partner,Thanks for getting in touch with us.Please allow me to share the following:The Risk Free Reservation only covers some reservations, at times. You will see whether a reservation is a part of this, after it has been cancelled by guest. It will clearly state that this reservation (from that point forward) is a part of the Risk Free Reservations and that we will find another guest for you for that date.
*They cannot tell you what reservations is part of it, so basically a con !*
I have refused to pay any invoice that has a no show / or cancellation on, if the amounts exceed the total invoice price, and invited booking.com to take me to court, would love to shout this to the world