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My previous reply seems to have been deleted. I'll try again:
One of your Genius customers was charged a 'completion charge'. There doesn't seem to be such a thing as a completion charge. Why are you charging Genius customers extra money upon check out?
I've been waiting since 22 April for a reply to one of my messages. Really earning that 20% commission Booking.com...!
Thanks, I'll try asking
This has happened to me repeatedly too, so much so that I can no longer afford to sell on Booking.com
Longish story! I increased my cleaning fee, a Booking.com glitch resulted in this new fee not being added to three new bookings (before it was fixed), Booking.com told me in writing that they would make up the difference, instead Booking.com charged the guest the difference in cleaning fee price and told them that it was a 'completion charge' - because I wasn't willing to let my guest pay for Booking.com's mistake I have now refunded the directly
Hi Sergei. Yes, I tried looking for an answer there, to no avail
I have no idea!
Update: a Booking.com agent has just contacted this guest and lied about what this sum was for (a 'completion charge' - which it absolutely is not)