Sadly, I have done all of that but no one responds. I messaged on Feb 9 and Feb 12 got no response and the contact number is shown for me is listed as one being in Mexico. So when I call it is all in Spanish and I am not located in Mexico nor do I speak Spanish. I only posted here because it seems impossible to get through to customer support. Thank you for your help so far.
Sadly, I have done all of that but no one responds. I messaged on Feb 9 and Feb 12 got no response and the contact number is shown for me is listed as one being in Mexico. So when I call it is all in Spanish and I am not located in Mexico nor do I speak Spanish. I only posted here because it seems impossible to get through to customer support. Thank you for your help so far.