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Thanks BrookAve for the answers, I checked everything i have correct bank details,
the funny in the situation is by message through inbox very funny answer to wait they will contact me, I wait for several days without any contact, I called them yesterday and today several times the phone number is incorrect 0800 0000457 and 08000000459 what I have never expected and the other phone +20223228520 is out of service, is it possible that big company like booking.com doing this situation ? I didn’t ask something hard only the ID of the money transfer to check with my bank.