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Thank you. They get enough in commission and claim calendars sync...so they should!
I ended up threatening to call the police because their problem meant I was getting abusive and threatening messages from the prospective guest. (Glad they weren’t going to stay!!)
they didn’t do anything but they did stop asking me to find alternatives and blaming me...I just never heard from them again.
I’m using sync bnb now and they’re so responsive and helpful.
I have been paid ok and have had lots of bookings so I’m hoping this issue will be the last - although I suspect not. I’m thinking of using Travelnest but not sure things will improve?
This has happened to me twice this week because the system fails to recognise my Airbnb bookings - yet apparently it is my fault for not 'managing my calendar' properly. I sync it at last twice a day to make sure this can't happen, but it still does.
The last time (this weekend) they told the guest it was my fault and I would be investigated. As a result I have been receiving abusive messages and threats (mainly because she can't get her money back from B.Com for two weeks!)
I am frustrated beyond belief with them.. I've only been with them for three weeks and had nothing but trouble, including allowing guests to book one night at a weekend when my policy is two nights minimum.
Does anyone use Travelnest and does this help manage them better?
Thank you so much..,. really appreciate your help.