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This is the reply I got, this is totally unfair: Ive had 30 bookings and 17 of them have been cancellations/no shows, how do they expect me as a business to continue at this rate, im serious considering discontinuing with them :( better just doing our own advertising routing guests to our own website to book online instead.
Unfortunately, the restriction on taking a prepayment is set by the system and we cannot manually remove the restriction, no matter how much we want it.
There are no specific conditions for lifting the restriction by the system. We know that the restriction is removed by the system after 25 plus or minus lived bookings and at least one paid commission invoice. So please be patient and work as usual. It is important for us not to lose you as a partner. We hope that you will have many reservations passed through and the restriction on taking prepayment will be removed from you soon.
Do all new listings go through this pain or am I being discriminated against? I have responded asking to escalate it.
I have to admit I was expecting us to be able to get compensated for no shows and cancellations, none of the cancellations have been refunded back to us and one no show (the most recent) looks like it will be compensated. I find it disappointing and going against my terms and conditions of being on booking.com as my cancellation policy is being overridden by booking.com
We used ABNB initially and stopped using them for a similar thing at the beginning of the covid pandemic, we had ABNB cancel all our bookings and respond to clients cancelling without compensating us and again over riding our cancellation policies saying that due to covid our guest cannot stay and we had a 50% non refundable policy in place which ABNB over rode. We lost $20,000 in 3 months and they compensated us with just $500 as a sweetener which was insulting. I like both the platforms but it seems that the host in both cases are less important than the guests. We only have 4 rooms at present so when somebody cancels or is a no show that is a quarter of the revenue gone without any form of compensation. I have followed what the guy above has said and will see if they take the limit of so I can use the platform properly and protect ourselves from time wasters who clearly abuse the booking system. Thanks for your input, will update you later :)
Thank you I have now written to them using your above method, as phoning them here we end up with arabic speakers a lot of time and I don't speak arabic LOL! Will let you know how I get on, they are saying to allow 2 days for a response, thanks again.
Thank you, I agree it would be negative to main at the guest after the event and won't do in this case. I didn't realize you can block a guest from future bookings. If I do this procedure will the guest be notified of this immediately or only if they try to book again. Im just worried if I do do this that they will still write a negative review if they think Im having a pop at them ;o/
The unit is set up as one bed (double) per room with option to add 2 extra singles at an extra cost. The single beds are not made up they are high quality pouffe's with covers and cushions on which we make out into single beds when guests request them and pay for them.
Thank you :)
Thank you for all that, just a little nervous as its only the second invoice we have had hence a little wary.
Thanks again and will do.
Thank you so much for the help, we've only been on booking.com 4 weeks so I wasn't sure if it was a "newbie" thing or it was being overlooked. I have also sent a video to verify our property which still hasn't been confirmed, so was wondering if that had something to do with it also. Thanks again, will make contact :)