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c

Chris Coughlan

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1
Chris Coughlan

Confusion regarding Damage Deposits by Booking.com

Payments, commission and invoices
2 Replies
31 Views
1 year ago
c
1
Chris Coughlan

Booking.com is the absolute worst platform on the planet

Other discussions
2 Replies
404 Views
2 years ago
c
1
Chris Coughlan

Having to login to extranet every single time, even when just opening a new tab

New to Booking.com seeking advice
2 Replies
378 Views
2 years ago
Chris Coughlan replied to Confusion regarding Damage Deposits by Booking.com 1 year ago
Payments, commission and invoices
c
1

I think you have completely missed what I have said.

Booking.com do handle damage deposits. See attached screenshots. It is a new functionality as I said and only some of our properties qualify. But there is no info on how they qualify.

I also have no idea what you mean by new reservation template.

 

 bdc damage deposits

  • Reply
1 year ago
Chris Coughlan replied to Location and Verification portal 2 years ago
Other discussions
c
1

Don't hold your breath. We waited two months for the code, then only when I complained multiple times did we get given the option to upload a video of the property. It's been two weeks and they can't verify a 1 minute video. So I relisted the property and it works just fine until I ask for the old one to be deleted and they tell me I shouldn't have relisted it. Honestly they are ***hopeless.

  • Reply
2 years ago
Chris Coughlan replied to Hey Booking.com - Mind Your Own Business 2 years ago
Other discussions
c
1

Couldn't agree more. Somehow one of our properties has qualified for the BdC 'pilot' for damage deposits and the other three do not. How does this help our business provide consistent service to our customers?

  • Reply
2 years ago
Chris Coughlan replied to Having to login to extranet every single time, even when just opening a new tab 2 years ago
New to Booking.com
seeking advice
c
1

Thank you for your reply however I would completely disagree with your assertion that this is 'normal' for most sites. Even sites with far more security liabilities than booking.com allow the user to opt to avoid 2FA or logins every single time they navigate to the page. 

I currently have 2FA active via text but not through pulse so I don't see too much benefit to changing anything there. 

The fact is that the booking.com extranet is the only site I use where I can't even use a password manager to autofill the fields for me due to the nature of their site setup. It's unnecessary and overly complicated without any material benefit. 

 

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2 years ago
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