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Casa Pedra Nobre

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Casa Pedra Nobre

Can we hide our property from guest of a given nationality ?

Tips, tricks & more #Tips #SocialResponsibility #Guests
1 Replies
77 Views
1 year ago
Casa Pedra Nobre replied to Blacklisting
Tips, tricks & more
1

Unfortunately reporting/blocking a customer cannot be done after a no show... We have a very liberal cancellation policy, and almost all guests handle this with respect. If they cannot come for whatever reason, we always drop any cost. But if one book (10 days), does not reply on several messages the days before check-in (to inquire arrival time), then does not shows up ... We called the (german) guest, her response : "due to covid I decided not to travel, you could have expected that". This unrespectful behaviour we cannot tolerate; hence the question : how to blacklist these customers...

  • Reply
7 months ago
Casa Pedra Nobre replied to Black List a guest
Tips, tricks & more
#Tips #SocialResponsibility
1

Same here. We have a very liberal cancellation policy, and almost all guests handle this with respect. If they cannot come for whatever reason, we always drop any cost. But if one book (10 days), does not reply on several messages the days before check-in (to inquire arrival time), then does not shows up ... We called the (german) guest, her response : "due to covid I decided not to travel, you could have expected that". This unrespectful behaviour we cannot tolerate; hence the question : how to blacklist these customers...

  • Reply
7 months ago
Casa Pedra Nobre replied to Any tips and tricks to get more bookings?
Tips, tricks & more
#Tips
1

what is your property ?

We might advise you better, if we can see how/where it is listed.

I agree with the others, pictures is everything!

 
 
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