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1) as i said button cancel reservation doesn't do anything, it doesn't open any option it's like disabled to act.
2) yeah i tried to reach support team over messaging as in your steps, but nobody responded.
3) Calling is always expansive from here and very slow because taking so much time.
Thx for reply,
Web Form is back working, so i got reply from support already :-) good.
About cancel, i think you're pointing me as guest , because in extranet there is no guest of intent to cancel,
There's not working cancel option, and payment status i can change only after checkin time and thats just internal info.
I'm saying about guest that is not responding in any way...
When i click on "Request to cancel reservation" i got overlayer msg "You can cancel a reservation if there is an issue with the payment from the guest or if the guest wants to cancel."
They must be having fun of me doing that !!!!
Reservation is on 1st april.
Then about messaging to booking.com forget it
i found the way to reach form, but form is broken, no possible to send them anything over email as it used to be in the past, they don't want to bother with their clients anymore...
Only to call and spend money on call and waste my time.
I wish they could better shutdown this website not to *** *** *** over and over...
Nice to reach the form, but when i tried to send my inquiry, i get response:
There was an error in sending your message. Please try again.
Thanx again booking.com it's my pleasure work with you guys ?.
Thanx a lot, i have never seen more complicated way to reach support help for their clients ?