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Hi Sergei. Apologies to reply on this thread but I do not know where else to post. Why has booking.com become so unpersonal iow automated responses are sent on the extranet from Credit Control and they also cannot be reached at all with regards to outstanding payouts. There are quite a few complaints on FB from other partners also having to wait months for responses & payouts. I know & understand booking.com is a huge company but really......we are a small property and rely on our income very much so whilst booking.com has been paid for reservations at our property we have to wait more than a month for our next payout. Is your company earning further interest on the money or are they in trouble???