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New to this industry. Just purchased a property using booking.com. Booking.com sold my room on May 23. A week later Lastminute sold the same room (I presume they re-sell from unsold inventory ?)
We end up contacting the second customer and then they launch a complaint with booking.com and booking.com emails saying they are now finding a new room for the customer and WE are liable for the extra charges!
This is absolute nonsense! How does it even happen and what recourse do I have ?