Juancsandoval
I am a matured guy that have been traveling and love nature and being in peaceful atmosphere.My partner and I had this fantastic idea to open a guesthouse to offer the best value for money.I am social and always lookfforward to make new friends.
In my case, I can not get paid for no show because I could not update the dataphone, to charge without the presence of guest.I filled out all necessary paperwork and it was not apporved so it is frustrated for me.If we request 50% deposit is required, we will be out of the competence.
I think it would be fair if booking charge the guest anticipated if a no show happen, we owner do not have to deals with guest and Booking would transfer that money.
Airbnb, is one of the best apps. because they chrge with anticipation to guests.
That is True Katerina12.
The problematic guests are few cases.An example of problematic guest:It is a case when a client from our country, made a reservation.
He had a different purpose to stay different than the other guests.
It was like any other reservation, he stayed 2 nights.The stay was normally but at the end of his stay, he started complaining that we did not have a board meeting room for business, he complaint with the administrator that he did not have spaces to meet with clients.
The Administrator expalined to him that we did not have that service nor we did not offer in our website.Anyway he was so mad that I contacted him and inquired for his issue.Client reported the reason that I mentioned.
He ended up apologizing because the scandal he made.When he calm down he explainned to me, that he did not get in his trip his business and he felt frustrated and he blamed us for his failure on his stay.
Sometimes guests need to find any excuse to release his frustration.I think I made the intervention and that help to release his madness.
Interestic topic, it is a challege how to react to a negative review.
I can see it is an opportunity to grow and respond.Similar experience I had in my hostel.Once a guest left a terrible review, those reviews that hurt...and I called him to inquire what was the reason that we earn the score.He told me, he was regreted and he put it because the business he was expecting, did not get it so we were his target.He really called Customer service and changed his review grade.So it was rewarded to follwo up the negative ones,
I take the time to respond the excelelnt reviews to explain why we got the score, it is not for free, it is due to focus on customer service.When is a negative, we responded in a professional way, trying not to engage in discussion, just in plain english.
When we have excellent reviews, I take it as a subjet to explore with my employees to discuss the strategy and outcome of a good service and routines.
Hi dear partner forum particpants:
That was the topic I came to the forum ;the cancellation policy.
There was so much frustration, and probably you can understand when you have the expectation of that money coming in and suddendly without any sign, there is a cancellation and too late to sell the room.
I try to contact my bank to get a device and can charge without the physic presence of the card but the device was not approved in my case.
I recognized that BookingColombia is working on that topic and the solution could be the one that fluff illustrate in his comment.Bookable with non-refundable full payment only is a great tool to collect our funds , the time and money invested.Booking Colombia is going to work on the collection of the money and sending to the owner to pay off our efforts and by maintaining ourself competitive.
omg...that is dissapointment Rajataikant , you need to call the regional office and bring their attention.Send an email, I am pretty sure there must be an explanation for this.
To attract more guest to our front door, is a challenge.In my case I use all my efforts to bring guests to our installlation by promotion in booking which it makes our most important key to compete with other guesthouse in the area.We have tried to welcome them by offerring a welcome drink, by offering free water, coffee.Also, we have a facebook page that promote the guesthouse.We try...
Fluff: You can change settings:
It is a good point,Shikwari , sometimes I asked myself the same question, what do they look for and it seems, they look for a refund or get extradays.The description in booking of my guesthouse is an republic house from the 1920s, antiques and the decoration is back the 20s.Our phone is a antique piece but some guests complaint that the house is old and now I get it, what they look for.It is an opportunity for us to educate as part of our mission.That is when we talk about the character of the name of the guest house :MAURICIO BABILONIA, is a character full of love, peaceful, he always had butterlfies around him, a character of the novel One hundred years of solicitud by Gabriel Garcia Marquez.Complaints are opportunties to grow.