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@Didem - Community Manager in relation to the many complaints that hosts have mentioned in the various posts above, can you please advise:
1. When will BDC be doing something to improve the Review process?
2. What changes will they be making?
@Didem - Community Manager - it's amazing that BDC have teams to police the Partner Hub yet you can't police the reviews!! You are very quick to remove "off-topic breaches" of the community guidelines yet outrageously unfair reviews are left up.
BDC show a complete lack of respect for the hosts.
I think this "Partner Hub" is a complete waste of time - I have never yet seen BDC resolve any of the issues that have been raised here.
Guys I'm afraid that the reality here is that BDC don't care in the least about the hosts - how many times has anyone from BDC replied to the comments above?? They don't care about our issues or concerns - they don't even assign resources to read out comments and come back with proposals.
I think that the only solution is that we vote with our feet and move to other platforms, personally, I get a lot of my bookings through Airbnb and I find them really good to deal with - the host is allowed to review the guest and the guest reviews the host so if you have a bad guest you can give them a bad review and at least warn other hosts about them.
I just had a guest book the same cottage TWICE for the same dates on Booking.com - but of course it's my fault!!!
I don't think there is any point in putting comments on the "Partner Hub" - Booking.com never reply and never do anything to fix the problem. I don't think anyone from Booking.com even reads these comments - how many times have they replied to any of the comments above?
Booking.com don't care about the hosts, they don't assign any resources to answering hosts concerns.
Personally I find Airbnb a much better platform - I never get any double bookings on Airbnb and you also can leave a review about the guest (to warn other hosts about bad guests) - something that Booking.com don't offer. Thankfully most of my guests are now booking through Airbnb.
BDC have deleted 3 posts from this conversation - it's amazing how BDC can't delete unfair reviews but they can go in and delete posts from this so called "Partner Hub"!!!!
Hi Raman, I had exactly the same experience but I do not accept BDC saying that they are not able to delete a review - of course they can delete it if they want but they just won't.
I think that the hosts should form a group (outside of BDC and their so called "Partner Hub") and as a group collectively stop paying commission to BDC - individually we have no power and BDC just fob us off (as you can see from their reply's above) but if we were a group with thousands of members around the world who all collectively refused to pay commission and BDC's profits started declining I can guarantee you BDC would resolve these issues very quickly.
Personally I am going to push more of my business towards Airbnb by increasing my prices on BDC and reducing them on Airbnb - most people check multiple booking sites before they make a booking so if they see that the prices are cheaper on Airbnb they'll book through them.
I agree with all the comments from the hosts above, Booking.com are obviously not listening to us or not taking us seriously so I think hosts should stop paying commission to Booking.com until the above issues are resolved. I know this may result in Booking.com threatening to suspend our accounts but at this stage I'm so fed up with Booking.com I don't care. At this stage about 65% of my bookings now com from Airbnb (with whom I never have a problem) with the balance coming from Expedia, Booking.com and direct bookings. So, if they suspend my account it will just mean more business for Airbnb, Expedia and me, the only one that will loose out financially will be Booking.com.
So, I for one am refusing to pay any further commissions to Booking.com until my outstanding grievances in relation to guest reviews are resolved.
That's useless - that just reports it to Booking.com, the host doesn't see this.
So this "guest" can book with another Booking.com host next week and damage his property in the same way that he damaged mine and the host will be completely unaware of this "guests" bad behaviour.
On Airbnb I can see the reviews that the guest received from previous hosts and based on that I can decide whether I want to accept the guest or not. No such facility is available to hosts on Booking.com.