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I have given up talking to the team as they just say they will contact the relevant parties who dont contact me. I wasnt aiming my question above at the partners - it was a general cry of frustration. I can understand why keith above also aired his grievances. As its not welcomed, I shall make sure I leave no further messages on the partner forum. Thank you
Are there any staff out there at all to answer questions?
See my post above
Thank your Sergie, Everytime I send a message to customer services, I get a standard reply telling me to send a message through my extranet. Everytime I send a message through extranet, I get a standard response sending me to the partner forum. Every time I telephone I get someone who says they are going to expedite my issue to Finance and somebody will ring me. They dont! Every time I ring Finance there is no answer. Who is responsible for dealing with our issues?
We too have had issues. The Amount being paid to me does not tally with the figure in the 'net amount' box. Three weeks ago I was paid 60€ short. The current one is 20€ too much. I have spoken and written to customer services to no avail. I only get a standard response from Extranet and the Finance phone number never answers. I was told I would be rung but it has not happened. How do we get someone to deal with our queries?
Oh dear Eva,
I of course know how you feel. I have written to customer services and they dont reply. I have sent messages through the extranet box and they just send an automated reply.
I cant believe they dare to take interest !! That is just unbelievable. They steal our money and then want interest on it. I dont get my money till the guest has been so I have never had it.
I have already paid for alternative accommodation for the summer and I dont think they will refund - maybe carry over to next year but its not helping me now. Most of my bookings are not until June onwards but I am sure booking.com are going to cancel them..for sure.
I am now weighing up how much worse off I would be if I gave up the rental lark altogether and found some local work cleaning and staying in my own apartment. A lot less hassle and why would I want to give booking.com business after this. Not just that, do we want the calibre of person who would leave us with nothing, come stay in our home another time? Makes you think!
Just tonight I actually received a phone call from booking.com to say a customer wanted a full refund on a non-refundable booking. I said No, but suggested I would be happy with a change of date or we go 50/50% on the loss as it was neither person's fault. I had already corresponded with the guest to this end. Just received an email saying I had agreed to a full refund. Balderdash!
Had another guest cancel without any consultation at all. Not sure how.
I am on a pension, moving out of my home in France to cheap accommodation in order to supplement my pension for high season. I am not a big business and without at least some extra income, I cannot pay my annual bills. I cannot get any help from the government.
To whom is booking.com being fair? Added to which they lied.
Exactly how? I am non-refundable also. I wrote to my up and coming bookings asking them to ensure that they could claim off their travel insurance/credit card insurance and that we could then re-book at some kind of a discount for next year. They next one up just cancelled via the booking.com site with no consultaiton or dialogue. My money is gone.
That's why I used the word 'rewards'. The awards are just a digital download unless we actually get something in the post. Oh well.