But what other platforrm? Airbnb are little better. VRBO?
No solution was found. I asked to speak to the Manager etc. but they all insisted I had doubled my rooms the previous March for the cancellation period which did not occur until July. Crazy.
I also had a guy who said he was not coming several times. I closed for that month as I had other plans. Sure enough I did not check he had actually cancelled and found I had to pay to re-locate him.
On another occasion a lady cancelled and I was informed she had been refunded at my agreement. Then a re-location charge came up. I got fed up arguing in the end. We are always the losers here.
Something like this happened to me but I am only with Booking.com so it was their system that glitched but they would not accept it. A guest cancelled a 10 day booking mid July so my calendar opened up. Booking.com immediately took two four day bookings within that period - twice!! So 4 people booked in that 10 day space. They said I had doubled up on my rooms the previous March but how would I know the previous March that somebody would cancel in July? They charged me to re-locate the double booked guests and would not see how this could not possibly be my fault.
No I got too exhausted in the end and had to move back to the UK for the winter so did not continue the battle. I should have! A friend of mine in the UK had the same issue last Autumn. They booked a weekend 4 times over and then wanted to charge her for the quadruple re-locations. They simply wont acknowledge the fault in their system. I got wrongly charged when somebody cancelled the year before and was not able to get any response at all due to Covid so gave up on that too.
Please do post here if you get any success. But the only thing left was to write to their head office in Amsterdam and enclose all the screenshots.
Thank you, I have done all that as mentioned but am being told an untruth and cannot defend myself. I just thought somebody might know who else to contact. Not to worry I shall end up out of pocket as there is not way to get help.
I have finally found out that when a guest cancelled an 8 night booking, there was a blip in the bdc system that duplicated my accommodation during the cancelled period. Thus two x 4 night bookings came in from 4 different people. Bdc have now sorted it and cancelled the "doubles" and checked that my accommodation is now only showing as one and not two.
I did not know that I could request a cancellation from a guest by pushing a button. I shall bear this in mind should it ever happen again. I do not use any other platform so any double bookings would be purely down to bdc.
I have given up talking to the team as they just say they will contact the relevant parties who dont contact me. I wasnt aiming my question above at the partners - it was a general cry of frustration. I can understand why keith above also aired his grievances. As its not welcomed, I shall make sure I leave no further messages on the partner forum. Thank you
But what other platforrm? Airbnb are little better. VRBO?
No solution was found. I asked to speak to the Manager etc. but they all insisted I had doubled my rooms the previous March for the cancellation period which did not occur until July. Crazy.
I also had a guy who said he was not coming several times. I closed for that month as I had other plans. Sure enough I did not check he had actually cancelled and found I had to pay to re-locate him.
On another occasion a lady cancelled and I was informed she had been refunded at my agreement. Then a re-location charge came up. I got fed up arguing in the end. We are always the losers here.
Best of Luck
Something like this happened to me but I am only with Booking.com so it was their system that glitched but they would not accept it. A guest cancelled a 10 day booking mid July so my calendar opened up. Booking.com immediately took two four day bookings within that period - twice!! So 4 people booked in that 10 day space. They said I had doubled up on my rooms the previous March but how would I know the previous March that somebody would cancel in July? They charged me to re-locate the double booked guests and would not see how this could not possibly be my fault.
Hi there Minyi,
No I got too exhausted in the end and had to move back to the UK for the winter so did not continue the battle. I should have! A friend of mine in the UK had the same issue last Autumn. They booked a weekend 4 times over and then wanted to charge her for the quadruple re-locations. They simply wont acknowledge the fault in their system. I got wrongly charged when somebody cancelled the year before and was not able to get any response at all due to Covid so gave up on that too.
Please do post here if you get any success. But the only thing left was to write to their head office in Amsterdam and enclose all the screenshots.
Good Luck,
Jane
Thank you, I have done all that as mentioned but am being told an untruth and cannot defend myself. I just thought somebody might know who else to contact. Not to worry I shall end up out of pocket as there is not way to get help.
Thanks BrookAve,
I have finally found out that when a guest cancelled an 8 night booking, there was a blip in the bdc system that duplicated my accommodation during the cancelled period. Thus two x 4 night bookings came in from 4 different people. Bdc have now sorted it and cancelled the "doubles" and checked that my accommodation is now only showing as one and not two.
I did not know that I could request a cancellation from a guest by pushing a button. I shall bear this in mind should it ever happen again. I do not use any other platform so any double bookings would be purely down to bdc.
Thanks for your response
I had a guest come in 10 days ago and there is nothing showing in Finance that indicates any payment.
Hey folks, I just clicked on VAT in 'Finance' and finally a yes or no option just came up.
VAT Details
Disclaimer: From the 1st of January 2021, as a result of Brexit, you can only insert a UK VAT number.
I have given up talking to the team as they just say they will contact the relevant parties who dont contact me. I wasnt aiming my question above at the partners - it was a general cry of frustration. I can understand why keith above also aired his grievances. As its not welcomed, I shall make sure I leave no further messages on the partner forum. Thank you