Skip to main content
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In
There is new recommended content waiting for you. Sign in to explore!

Main navigation

  • Help
    • Browse by topic
      • Your reservations
      • Commission, Invoices & Tax
      • Your Rates & Availability
      • Guest Policies & Payments
      • Working together with Booking.com
      • Your first steps with Booking.com
      • Account and login
      • Guest Reviews
      View all
    • Featured article

      Setting up deals and discounts

      Your Rates & Availability
  • Solutions
    • Browse by business goal
      • Grow your revenue
      • Ease your workload
      • Deliver great experiences
      View all
    • Featured opportunities
      • Genius
      • Mobile rate
      • Online Payments
      View all
    • Featured business advice
      • Marketplace Toolkit
      • Pricing Toolkit
      • Managing cancellations
      • Make your rooms more appealing to key travellers
      View all
  • Community
    • Browse by topic
      • Booking.com updates and announcements
      • Hospitality and guests
      • New to Booking.com
      • Payments, commission and invoices
      • Property management
      View all
    • Join popular discussions
      • guest review
      • invoice
      • new listing
      • payment
      • seeking advice
      View all
  • News & Insights
    • Explore topics
      • Trends & Insights
      • Booking.com News
      • Industry Perspectives
      View all
    • Featured story
      Person walking

      Building customer loyalty by making guests feel like part of the family

      Five-time Traveller Review Award winner Georgiana George, Owner...

  • Our Partnership
    • Our promise
      • Growing Together
    • Key initiatives
      • Traveller Review Awards 2023
      • Travel Proud
      • Travel Sustainable
    • Featured this month
      TRA

      Traveller Review Awards 2023

      Thanks for creating special guest experiences

  • New Partner
    • Your first steps as a new partner
      • Getting to know Booking.com
      • Setting up your property listing
      • Optimising your property listing
      • Communicating with guests
      • Managing guest-related tasks
      • Providing great guest experiences
      • Handling guest reviews
      • Improving your performance
      View all

Secondary navigation

  • Join Booking.com
  • Extranet
i

Info

Follow
i
1
Info

Decline to waive cancellation fees

Payments, commission and invoices
20 Replies
31346 Views
4 years ago
Info replied to Show and Tell: Your Guest Review Award 4 years ago
Booking.com updates and announcements
i
1

Emailed to find out why we hadn’t received our certificate only to be told we weren’t eligible.
Dear Rob,

Many thanks for getting in touch with us.

With regards to the Guest Review Awards, unfortunately, you don't appear to have received one for 2018. It may be the case that you didn't meet the criteria below as of the 1st November 2018:

- a review score between 8 and 10

- at least 5 reviews online

- property must have been either open bookable or in auto-closed availability status

I've copied a link below which may help to explain our process further:

/en-gb/help/guest-reviews/what-are-bookingcom-guest-review-awards
We have a score of 9.6 and 256 reviews, I don’t understand.
www.marnicbb.com
Disgruntled
Rob

  • Reply
4 years ago
Info replied to Show and Tell: Your Guest Review Award 4 years ago
Booking.com updates and announcements
i
1

We haven’t recieved ours either, although it’s a 9.6 this year and not 9.7 as last year , due to one very dodgy review which they wouldn’t remove as the guest stayed even though we had to ask them to leave , but hey, we know the truth.
www.marnicbb.com
Rob

  • Reply
4 years ago
Info replied to Introduce Yourself: March Edition 4 years ago
New to Booking.com
i
1

Hi my name is Rob, my wife Mary and I moved from Buckinghamshire England to county Mayo in Ireland 2 years ago to open and run bed and breakfast, always been our dream. We opened Marnic House B&B on 1st March 2017, we have just celebrated our 2nd birthday.
Marnic House has 4 en-suite rooms , breakfast room and guest lounge. Big enough for the 2 of us to run without getting help in. Last year we opened up our back garden to caravans and Motorhomes, I love where I live and want as many people as possible to see it.
www.marnicbb.com or www.ourbackyard.irish

  • Reply
4 years ago
Info replied to Show and Tell: Your Guest Review Award 4 years ago
Booking.com updates and announcements
i
1

Still waiting on this years award , but it will go next to last years can’t seem to add pic !

  • Reply
4 years ago
Info replied to Decline to waive cancellation fees 4 years ago
Payments, commission and invoices
i
1

Also this week I have had 3 cancellations on non refundable bookings and all 3 have asked for fees to be waived and unbelievably they all had family members passed away suddenly and although I don’t believe them it just doesn’t seem right not waiving fees...am I just being too soft , what do others do...stand your ground.
I’ve already complained to b.com about guests asking for fees to be waived. If they chose the cheaper rate then that is their decision , I shouldn’t be being put in the position of having to make decision, if it’s non refundable it’s non refundable . Right or wrong

  • Reply
4 years ago
Info replied to Decline to waive cancellation fees 4 years ago
Payments, commission and invoices
i
1

The guest who I declined to waive fees didn’t show as I knew they wouldn’t but in mean time I reopened room and sold it, so I told original guest by email that I would waive fees as I had managed to fill room, but now I’m paying commission on the waived fee because there was no option to change my decision and commission on the new booking, so really not worth the agro. Maybe should be an option to
a) waive fees
B) don’t waive fees
C) waive fees if room rebooks through b.com

  • Reply
4 years ago
Info replied to Decline to waive cancellation fees 4 years ago
Payments, commission and invoices
i
1

When I declined to waive fees it still did not automatically cancel and give me the room back.

  • Reply
4 years ago
Joined
5 years ago
Last active
3 years ago
Conversations
1

Level

1
8 points earned
2 points to
Level 2

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Contact us
    • Submit a complaint
  • Solutions
    • All solutions
    • Genius business
    • Cybersecurity
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Travel Industry
    • Click. Magazine
    • Sign up for newsletter
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2023 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™