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Get advice to attract guests this summer season.
hmmm I give up!
You have the option to report the guest via the reservations tab here:
Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum - this is the BDC partner forum/community!
So regarding your query ... do you want to increase the rate or lower it?
I believe you should be able to do it from the reservations tab but might require intervention of bdc support directly since it is after the checkin date - have a look here:
So regarding your issue you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
So regarding your issue you either need to contact the property with your booking number or try BDC support as you are not going to find the answer here!
So regarding your issue it could well be a phishing attempt and your mail account has been compromised - have you seen the emails? You will need to validate the integrity of the emails being sent out and from which IP address or mailbox.
Also a booking cannot be cancelled automatically just like that and it requires intervention by you or the guest.