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hello! Welcome to the bdc partner forum for sharing tips, advice etc ie. this is not official booking.com customer support!
You will not find the solution to your issue here and you should get on the phone with bdc support immediately since your guest should arrive next week.
As a property owner I can understand that issues/emergencies happen but you cannot simply expect the guest to just cancel his booking! It is your problem to resolve and you should be responsible to find alternative accomodation or booking.com will charge a penalty.
Do you have a confirmation that the contract is signed by both parties as not just you as there can be some delay?
Do you a login to the extranet to be able to set up the calendar, pricing, etc?
My understanding is that the company option is for those who manage more than 4 properties/units so I think you can safely use the individual entrepreneur option would be my take and from a tax/vat perspective it should not make a difference.
Seems there is an issue as have seen multiple posts here on issues with the Pulse on IoS! Best to contact support directly for an update or maybe try the web version on IoS in the in interim!
hello! Welcome to the bdc partner forum for sharing tips, advice etc ie. this is not official booking.com customer support! If you give some more info about what you are trying to do we might be able to help!
hello and welcome to the booking.com partner forum ie. this is not official bdc support which you can contact via extranet email/telephone.
If you set up the calendar correctly, double check that you do not have some limitations (eg. minimum number of nights, notice period to arrive etc) which is a common issue?
Under the extranet menu property > property layout you have the option to add a property same address or different address.
How to add, open, close, and delete rooms or units | Booking.com for Partners