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jaybeegee

wanabee professional problem solver !
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7
jaybeegee

sync calendar of multiple properties under same account?

Tips, tricks & more #Tips
2 Replies
91 Views
1 year ago
7
jaybeegee

2bedroom apartment bed configuration

Partner feedback
1 Replies
54 Views
1 year ago
7
jaybeegee

policy for setting prices across various booking engines and price match guarantee?

Partner feedback
1 Replies
89 Views
1 year ago
7
jaybeegee

help .... traveller photo showing up on property photos!

Booking advice and updates
3 Replies
10 Views
2 years ago
7
jaybeegee

self checkin vs payment of deposits for rental quality apartment / post checkout claims?

Tips, tricks & more
1 Replies
27 Views
2 years ago
7
jaybeegee

scaring guests away with our policies but we do this to attract only serious ones!

Tips, tricks & more
4 Replies
30 Views
2 years ago
7
jaybeegee

about to miss out on the Preferred Partner Program

Booking advice and updates
6 Replies
156 Views
2 years ago
jaybeegee replied to HOW DO I CANCEL GENIUS - HELP!!!!!
Just joined Booking.com
#NewPartner
7

hi!

To quit the programme here are the two options:

Option 1- on the bdc admin portal go to Opportunties > Genuis Programme > Quit Genius Programme

Option 2 - If under Genuis Programme you do not have the option to Quit Genius Programme (is with small red letters) then you will need to contact Booking.com support team in order to assist you further. 

  • Reply
20 minutes ago
jaybeegee replied to guest reviews
Tips, tricks & more
7

hello and welcome to the partner forum.

Have you tried responding to the review using the Pulse App? Here are the instructions which look pretty straight forward off the help file:

 

It’s easy to respond to guest reviews on Pulse. Just open the app on your iOS or Android device and follow these steps:

  1. Go to the ‘More’ tab and select ‘Guest reviews’.
  2. If you manage multiple properties within a group account, choose which property’s reviews you want to see.
  3. Select a review to respond to.
  4. Scroll down and tap on the ‘Reply’ button.
  5. Write your response and choose ‘Send’.

 

GL and let us know if you manage.

  • Reply
10 hours ago
jaybeegee replied to Payment
Just joined Booking.com
#Advice #Help #Urgent
7

hello and welcome to the partner channel.

I would suggest you contact booking.com finance support directly - here is how off the help file:

 

If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

 

GL and let us know how it goes!

 

 

  • Reply
11 hours ago
jaybeegee replied to Need to cancel a booking but cant get through on your line please send me contact number
Guest payments & finances
7

hello and welcome to the bdc partner forum used for sharing tips, advice and so on.

 

Here is some advice from the help file:

 

If you have an urgent question, you can call the dedicated phone number found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

 

GL and let us know if you still have problems.

  • Reply
11 hours ago
jaybeegee replied to Invoice *** was paid
Guest payments & finances
#Urgent
7

Hi! You are writing to the partner support forum here and you will note that due to confidentiality some of the details have been blurred. Best you contact customer support by email or phone.

GL

  • Reply
2 months ago
jaybeegee replied to New guesthouse Visibility on booking.com
Tips, tricks & more
7

maybe you do not have all the options set correctly (calendar, prices, etc) how do you know it is listed? can you search directly by the property name and it comes up? 

  • Reply
2 months ago
jaybeegee replied to no receipt of paymemts
Guest payments & finances
7

hi and welcome to the partner forum.

sorry to hear about your ordeal!

not sure about the ombudsman option and would suggest you do that once you have exhausted all options.

Have you tried calling the dutch HQ number?

Also did you try putting it all in writing and send to customer support via the extranet inbox?

GL

  • Reply
2 months ago
jaybeegee replied to i have two properties but only one of them appear on the internet. the other one does not appear
Tips, tricks & more
7

hi and welcome to the partner forum well #

I suspect it could me a timing issue until the database refreshes - how long has it been?

can you check on another device to make sure it is not a caching issue?

let us know how it goes.

  • Reply
2 months ago
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