I waited 25min. and talked to a customer service agent.
She apologized and well - said that this no-reacting is normal because if the huge amount of things like that happening. Would have to wait a few month now.
After 16 days. As a client and partner.
Booking.com should invest in call centers and partner help.
I have sent now for the last 16 days the message via the HELP in the PULSE-App (the ONLY way to contact offered there in this case).
I have NEVER received a reaction. Nothing.
Today I will send this message again and again.
It is this one:
Hello,
the last payment from the 3rd of june has an error I think: It should be 100,00€ MORE. If you count the 3 bookings 2x 104,00 + 52,00€. Could you please check that? Thank you in advance!
Funny - when they never react.
But: I found a telephone number.
I waited 25min. and talked to a customer service agent.
She apologized and well - said that this no-reacting is normal because if the huge amount of things like that happening. Would have to wait a few month now.
After 16 days. As a client and partner.
Booking.com should invest in call centers and partner help.
Hm - strange then that the PULSE App is still online and good for the rest.
I try now to contact booking.com via the Extranet.
But - this still does not explain why they do NOT help or answer.
As a client of booking.com I must admit that I feel let alone and kicked out.
I am at the point to delete my 4 listings from booking.com
Perhaps they will send a ‘SORRY’...
Unbelievable.
Thanks for the answer.
Hello,
I have sent now for the last 16 days the message via the HELP in the PULSE-App (the ONLY way to contact offered there in this case).
I have NEVER received a reaction. Nothing.
Today I will send this message again and again.
It is this one:
Hello,
the last payment from the 3rd of june has an error I think: It should be 100,00€ MORE. If you count the 3 bookings 2x 104,00 + 52,00€. Could you please check that? Thank you in advance!
Regards,
Markus