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Profile picture for user ml3269.gmail.com c

Casita Mazo

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Profile picture for user ml3269.gmail.com c
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Casita Mazo

Still NO REACTION from the "Partner Help"

Payments, commission and invoices
1 Replies
8 Views
1 year ago
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2
Casita Mazo

Contacting HELP

Property management payment urgent
1 Replies
28 Views
1 year ago
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2
Casita Mazo

Incorrect payment

Payments, commission and invoices
2 Replies
26 Views
1 year ago
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Casita Mazo

Invoice not correct

Payments, commission and invoices urgent
4 Replies
77 Views
1 year ago
Casita Mazo replied to Not getting paid for vcc from b.com 1 year ago
Payments, commission and invoices
sustainability payment
Profile picture for user ml3269.gmail.com c
2

YES and keep me informed.

 

iMessage and whatsapp and telegram:

 

***

***

  • Reply
1 year ago
Casita Mazo replied to Not getting paid for vcc from b.com 1 year ago
Payments, commission and invoices
sustainability payment
Profile picture for user ml3269.gmail.com c
2

Hello @all!

 

Same here - still NOTHING.

 

And the ALL THE payments are now DELAYED.

 

Missing now HUNDREDS of Euros.

 

But I received an answer: I should call the call center.

 

UNBELIEVABLE.

 

I would be in in a class action.

 

Regards from the Canary Islands.

  • Reply
1 year ago
Casita Mazo replied to Not getting paid for vcc from b.com 1 year ago
Payments, commission and invoices
sustainability payment
Profile picture for user ml3269.gmail.com c
2

Are they in financial difficulties?

  • Reply
1 year ago
Casita Mazo replied to Not getting paid for vcc from b.com 1 year ago
Payments, commission and invoices
sustainability payment
Profile picture for user ml3269.gmail.com c
2

We have the same problem with one booking not being paid by booking.com

 

No reaction. 40 + mails and messages sent. Telephone calls.

 

NOTHING.

 

Very poor behaviour.

 

airbnb likes this.

  • Reply
1 year ago
Casita Mazo replied to Incorrect payment 1 year ago
Payments, commission and invoices
Profile picture for user ml3269.gmail.com c
2

Funny - when they never react.

 

But: I found a telephone number.

I waited 25min. and talked to a customer service agent.

She apologized and well - said that this no-reacting is normal because if the huge amount of things like that happening. Would have to wait a few month now.

After 16 days. As a client and partner.

Booking.com should invest in call centers and partner help.

 

  • Reply
1 year ago
Casita Mazo replied to Invoice not correct 1 year ago
Payments, commission and invoices
urgent
Profile picture for user ml3269.gmail.com c
2

Hm - strange then that the PULSE App is still online and good for the rest.

I try now to contact booking.com via the Extranet.

 

But - this still does not explain why they do NOT help or answer.

As a client of booking.com I must admit that I feel let alone and kicked out. 

I am at the point to delete my 4 listings from booking.com

Perhaps they will send a ‘SORRY’... 

 

Unbelievable.

 

Thanks for the answer.

  • Reply
1 year ago
Casita Mazo replied to Invoice not correct 1 year ago
Payments, commission and invoices
urgent
Profile picture for user ml3269.gmail.com c
2

Hello,

 

I have sent now for the last 16 days the message via the HELP in the PULSE-App (the ONLY way to contact offered there in this case).

 

I have NEVER received a reaction. Nothing.

 

Today I will send this message again and again.

It is this one:

Hello,

the last payment from the 3rd of june has an error I think: It should be 100,00€ MORE. If you count the 3 bookings 2x 104,00 + 52,00€. Could you please check that? Thank you in advance!

Regards,

Markus

 

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1 year ago
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