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We put a guest book in and at the start copied in our first few reviews from BDC. Next to each of those we wrote “review on Booking.com, March 2019” etc. No one wants to be the first to write a comment in a new book!
We also supply a notebook and pens, so guests use that instead of the guest book.
I agree this is unfair on property review scores.
If a guest doesn’t want to give 10, their next option is effectively 7.5, which is a huge drop.
Come on Booking.com, there must be a better way of doing this!
I have a self catering studio apartment and most bookings are for just 2 or 3 nights so it’s not a concern.
For longer stays I offer to change all the linens (bedding & towels) on day 7, but I only clean between lets. I have a friend who does the same with a holiday cottage and it’s never been an issue for either of us.
My info pack says if a guest needs fresh linen they only have to ask. I have been running since Feb and never had a request.
Hope that helps,
I spent quite some time looking at this a few months ago for a studio apartment in Somerset. and Eventually went with https://www.i4me.co.uk/ and pay £18pcm.