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Good Day Nicola,
I hope all is well.
If you log into the extranet and click on the inbox, you can submit a request to have that restriction added or you can have it put in place for you by our dedicated team. This would be the fastest way outside of calling.
I hope this helps.
Have a great day!
In regards to guest reviews on Booking.com, the guest will automatically receive one from us after their check out date. If the guest has not received it and they need it resent, they can call our customer service team to request to have it sent again.
I would recommend that you take a look at your restrictions in place. To make sure nothing is stopping those dates from being seen. You can find this via the extranet listed under the rates and availability tab.
Once there you will want to click on Calendar and for that date that should be bookable click on the drop down arrow for that rate and see if there are any current restriction in place such as a release until.
And should you need further assistance it's best to send a request via the inbox on the extranet by clicking on Booking.com messages and then compose new message.
Now choose rates and availability as the topic and other as sub topic that will go over directly to the team to assist you further if you do not identify any restrictions during your check.