You have to sue them.... when you win in court (and you will) you can get a judgment against them which is far worse than a bankruptcy on their end. Make sure that you not only win in court but get a judgment. That is key. They cannot access any credit until that judgment is paid.
It has now been 90 days since I have been paid. They still claim it is a Stripe issue. Three problems with this assertion. 1. I have contacted Stripe directly and they have detailed the exact process for payouts and it is clear that Booking.com is the problem. 2. I have an account with FutureStay and they use Stripe. The exact same thing happened with them and it was resolved in three days. 3. I have asked Booking.com to facilitate a three way call with Stripe, Booking.com and myself to get clarity on the issue. They refuse. I am a customer of Booking.com, not Stripe. According to the terms of our contract, they pay me, not Stripe. If they are having an issue with Stripe, they should pay me and then they can work out the issue with Stripe. Also, I intentionally deleted the bank details where Booking.com pulls commissions so they could no longer pull commissions on money they have not paid me. What does Booking.com do? They go to my ‘unverified’ account where they cannot deposit money and they pull commissions. This is criminal and will thus be treated as such.
I agree too …we keep getting dinged on that one too and have no idea how to improve. We also provide a detailed description to manage expectations but I think some people have a hard time giving a perfect 10! I get rave reviews on VRBO and other sites. Booking is where I struggle the most.
You have to sue them.... when you win in court (and you will) you can get a judgment against them which is far worse than a bankruptcy on their end. Make sure that you not only win in court but get a judgment. That is key. They cannot access any credit until that judgment is paid.
It has now been 90 days since I have been paid. They still claim it is a Stripe issue. Three problems with this assertion. 1. I have contacted Stripe directly and they have detailed the exact process for payouts and it is clear that Booking.com is the problem. 2. I have an account with FutureStay and they use Stripe. The exact same thing happened with them and it was resolved in three days. 3. I have asked Booking.com to facilitate a three way call with Stripe, Booking.com and myself to get clarity on the issue. They refuse. I am a customer of Booking.com, not Stripe. According to the terms of our contract, they pay me, not Stripe. If they are having an issue with Stripe, they should pay me and then they can work out the issue with Stripe. Also, I intentionally deleted the bank details where Booking.com pulls commissions so they could no longer pull commissions on money they have not paid me. What does Booking.com do? They go to my ‘unverified’ account where they cannot deposit money and they pull commissions. This is criminal and will thus be treated as such.
I agree too …we keep getting dinged on that one too and have no idea how to improve. We also provide a detailed description to manage expectations but I think some people have a hard time giving a perfect 10! I get rave reviews on VRBO and other sites. Booking is where I struggle the most.