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A little update, we managed to get in contact with them with a 4th phone because they blocked the last 3 numbers and they said that we never showed up and that some good people helped them??? Anyways, I found proof that they made another booking reservation in advance at the location they were apparently lost and where we were looking for them for hours. Another proof that they had this all planed. I already contacted booking.com with the proof, still waiting for their reply!
I want to make something clear about todays guests: as soon as we reached the street they "were" in they stopped communicating with us. We had no problems with them prior, it was so sudden and so weird but still we stayed in that street for about an hour more. A couple of hours later and they're still not answering the phone, but we can see that they received our viber messages. That's why we believe this was staged, so they could blame us to the booking.com and avoid paying the cancellation fee!
Also, when we arrived in that street to help them and guide them to our location they refused to meet us and said that they will just wait where they already are.