As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
I have no idea what this means. I must be missing something.
I found a contact number and called this morning. Spoke to a pleasant man about guests and he was genuinely, sorry about the situation and cancelled someone we could not accommodate.
He could not help with number of rooms and out me through a colleague who told me to look at my calendar, which I did. She said there are constantly, 2 rooms available on each room. When, I looked I could see this was the case on 'sold' rooms. She told me I did that. I replied that I have only ever put 1 room in and in all cases have only seen 1 unit available for each room. She insisted it was my fault as I have put 2 units available under each room. I told her that is not the case and it must come from elsewhere. She told me I am not paying attention when, there are 2 rooms for each unit and said she is looking at rooms available on another date. I looked at the date and as usual it says only 1 unit available on each room type. She kept insisting it was my fault, was very rude and abrasive. I was not getting anywhere so I hung up. I called back to speak to another agent who hung up on me, even though I was polite.
Not happy at all as the units are going through as 2 rooms after being sold
hi, not your fault. I am in the UK, I found a phone number so, will try and call tomorrow.
thanks for your help.
Hi, I am not getting anywhere with the link. It just says if double booked we have to honour it. There is no one to email or talk to!!
Yes, frustrating indeed. we are already getting charged for cancellations and it is not through us. Where is the local office to contact? Thanks