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Janita - Account Advisor
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Dmitry,
Thank you for reaching out. As per BrookAve, you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.
Please note, we are not able to assist any further from the communities forum platform here so please reach out to your local Partner Services for any further information.
Thank you!
Hi Ranjeet,
Thank you for reaching out. If you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.
Please note, we are not able to assist any further from the communities forum platform here so please reach out to your local Partner Services for any further information.
Thank you!
Hi Mery,
Thanks for reaching out. My suggestion would be to close all availability and then remove your dorm room and increase your inventory to 3 for your double rooms. But as per Fluff, it is best to contact your local Partner Support team so they can look at your specific property. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Hi Andre,
Please follow this link to learn how to terminate your listing - https://partner.booking.com/en-us/help/legal-security/terms-local-laws/…
Hi,
Thank you for reaching out. If you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.
Please note, we are not able to assist any further from the communities forum platform here so please reach out to your local Partner Services for any further information.
Thank you!
Hi Kamaro Holiday Resorts (Villa),
XML rates are not editable via the extranet as these are the rates that are being received from a channel manager, please adjust via your channel manager. If you need further assistance, please reach out to Partner Support. You can find their number under Inbox > Booking.com messages > See contact options then select any option > Other > See all contact options.
Hi Frank,
Thanks for reaching out. Booking.com does not have a payment option that is purely virtual credit cards. If you want to be removed from Payments by Booking, you will also need to be set up to take guest credit cards directly. Please consider this before making your decision to change, then reach out to Partner Support for further assistance.
Hi Abhijit,
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.