" I have my first reservation yesterday and the guess prefer to pay by cash. Then in that afternoon I received a email saying booking cancel for that day. I thought the guess canceled to pay cash to help me avoid commission. But the next day, he said he didn't cancel it and he thought I did it as it will be beneficial for me. Either he lied or I made a big mistake. "
Hi Tom. Don't worry, you cannot cancel a reservation just like that, so you didn't do anything wrong. It would be great to have an option to cancel a guests' reservations just like that, but unfortunately, IT CANNOT BE DONE. ;)
So my guess is that this guest did something by mistake. I mean, he canceled it by mistake.
But don't worry, no harm done. You will not pay commission to Booking.com and that's it.
But don't think you can do this all the time, Booking.com will penalize you for doing this, so you will end up with no reservations.
I cannot help you with this automated payments to Booking.com since those are not available in my country. I charge the guests myself and then I pay commission to Booking.com on a monthly basis.
Yes, your property is about to be sold, act quick or you will end up on the street!!!
You made some big mistake there putting it up on SALE.
Just kidding of course!!! :))
Sorry, I had to do it. ;))
Don't worry, "Rooms to sell" means how many rooms/apartments you are offering.
It's like this, you could have 2 identical rooms, for example, both rooms with the private bathroom, with AC/cable TV, city view, so you don't have to create those rooms separately but you can advertise just one and set "Rooms to sell=2".
So that way, when someone books your room for 10.03-15.03, that number "Room to sell" will automatically go to "1" because you still got one to "sell". And you will choose yourself which room you will give to that client who has just booked it.
If those rooms are different in some way, for example, one room has a sea view while other room has a city view, you will create both rooms under your ad and then the number of "rooms to sell" will be 1 for each room.
I hope I have explainded this fine, that it is not too confusing. ;))
Nobody mentioning the prices? :)
Prices will drop 20% minimum I suppose. What do you think?
Dear Mrs M Adamopoulou, positive thinking has nothing to do with this one. :)))
" we have to make our policies as strict as possible to be safe... "
Of course you can make your policies as strict as possible, but the question is can you make any bookings with it... ;)
I can see that you are on Booking.com for 2 years now, soon it will be my 10th year online, so I know what I am talking about believe me... ;)
All the best to you and keep up the great work you are doing!!!
Best regards, M
Yes, I also believe it wouldn't happen, only if "Online payments by Booking.com" would exist in my country. ;)
But unfortunately, that service is not supported here.
So we are on our own.
Hello Lux. No worries about that one, admin.booking.com is for owners, while Booking.com is for the travelers. ;)
So you have no problem at all... ;)
Best, M
" I have my first reservation yesterday and the guess prefer to pay by cash. Then in that afternoon I received a email saying booking cancel for that day. I thought the guess canceled to pay cash to help me avoid commission. But the next day, he said he didn't cancel it and he thought I did it as it will be beneficial for me. Either he lied or I made a big mistake. "
Hi Tom. Don't worry, you cannot cancel a reservation just like that, so you didn't do anything wrong. It would be great to have an option to cancel a guests' reservations just like that, but unfortunately, IT CANNOT BE DONE. ;)
So my guess is that this guest did something by mistake. I mean, he canceled it by mistake.
But don't worry, no harm done. You will not pay commission to Booking.com and that's it.
But don't think you can do this all the time, Booking.com will penalize you for doing this, so you will end up with no reservations.
I cannot help you with this automated payments to Booking.com since those are not available in my country. I charge the guests myself and then I pay commission to Booking.com on a monthly basis.
All the luck, M
Hi, just "close" all the dates and you are "good to go" I guess... ;)
Br, M
P.S.
also, write to Booking.com support and explain the situation...
Hello.
Yes, your property is about to be sold, act quick or you will end up on the street!!!
You made some big mistake there putting it up on SALE.
Just kidding of course!!! :)) Sorry, I had to do it. ;))
Don't worry, "Rooms to sell" means how many rooms/apartments you are offering.
It's like this, you could have 2 identical rooms, for example, both rooms with the private bathroom, with AC/cable TV, city view, so you don't have to create those rooms separately but you can advertise just one and set "Rooms to sell=2".
So that way, when someone books your room for 10.03-15.03, that number "Room to sell" will automatically go to "1" because you still got one to "sell". And you will choose yourself which room you will give to that client who has just booked it.
If those rooms are different in some way, for example, one room has a sea view while other room has a city view, you will create both rooms under your ad and then the number of "rooms to sell" will be 1 for each room.
I hope I have explainded this fine, that it is not too confusing. ;))
All the best, M
Hello Sade, you will have to contact Booking's support in order to activate this option.
BR...