Hi, I'm Jarratt, a Booking.com Account Manager having worked in our UK and Australian Partner Services teams. As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Hercu, you will find direct contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'.
You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts.
If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub.
Hello, it should be possible so may be a bug preventing you from answering. As mentioned above, please contact partner support who will be able to look at your specific issue and see what needs to be done.
BrookAve is not a robot or an employee of Booking.com, but a fellow property owner like yourself who is trying to help others on the partner forum here. I'm also not a robot but an account manager that tries to help partners here on the forum with general advice and tips. As mentioned in other posts, as a company we are aware of the backlog in property verifications and the frustration and impact this is causing for affected partners. We are working to reduce the backlog as quickly and effectively as we can. In the meantime, the best point of contact is with the partner support team, for updates specific to your situation.
Hello, if you are having trouble logging in and don't yet have access to the extranet, you will find a list of public support number numbers listed here on the Partner Hub. As you noted there isn't a Serbian number, but if you are comfortable to seek support in English, you could try calling one of the UK numbers, for example?
Hi Nino, it generally takes 2-3 business days for payments to be recognised and allocated in the extranet. If you still see this showing unpaid after this time, please contact the partner support team to look into it further.
Hi LG, as BrookAve has noted, this is a forum for fellow accomodation partners. If you would like to share relevant info with your future guests, you can set up automated guest messaage templates via the Property tab in your inbox (choose 'Messaging Preferences' in the drop down).
Hi Hercu, you will find direct contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'.
You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts.
If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub.
Kind regards,
Jarratt
Hi Michele, go to admin.booking.com and follow the prompts.
Kind regards,
Jarratt
Hello, it should be possible so may be a bug preventing you from answering. As mentioned above, please contact partner support who will be able to look at your specific issue and see what needs to be done.
Kind regards,
Jarratt
Hello, The following article will explain the necessary steps for you to take, to remove duplicate properties from our platform. How can I remove a property or end my partnership with Booking.com? Kind regards, Jarratt
Hi Aysin,
BrookAve is not a robot or an employee of Booking.com, but a fellow property owner like yourself who is trying to help others on the partner forum here. I'm also not a robot but an account manager that tries to help partners here on the forum with general advice and tips. As mentioned in other posts, as a company we are aware of the backlog in property verifications and the frustration and impact this is causing for affected partners. We are working to reduce the backlog as quickly and effectively as we can. In the meantime, the best point of contact is with the partner support team, for updates specific to your situation.
Kind regards,
Jarratt
Hello, if you are having trouble logging in and don't yet have access to the extranet, you will find a list of public support number numbers listed here on the Partner Hub. As you noted there isn't a Serbian number, but if you are comfortable to seek support in English, you could try calling one of the UK numbers, for example?
Kind regards,
Jarratt
Hi Nino, it generally takes 2-3 business days for payments to be recognised and allocated in the extranet. If you still see this showing unpaid after this time, please contact the partner support team to look into it further.
Kind regards,
Jarratt
Hi LG, as BrookAve has noted, this is a forum for fellow accomodation partners. If you would like to share relevant info with your future guests, you can set up automated guest messaage templates via the Property tab in your inbox (choose 'Messaging Preferences' in the drop down).
Kind regards,
Jarratt