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Jarratt - Account Advisor
Hi, I'm Jarratt, a Booking.com Account Manager having worked in our UK and Australian Partner Services teams. As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Tapu, you can opt in or out of online payments via the Finance tab > Virtual Cards Management. There are many benefits for you as the property owner to activating online payments, including:
There's more info on the following link if you would like to learn more:
Introducing Payments by Booking.com
Kind regards,
Jarratt
Hi Isabel,
It is hard to answer your question without knowing more about your property listing and how you have your payments and policies set up, but also just to note this forum is for general tips, advice and questions, for assistance with a specific reservation please contact the partner support team (details below).
You will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'.
You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts.
Kind regards,
Jarratt
Hi Elle, if a guest is a no show, you can absolutely charge them per your cancellation policy. If the guest has passed you their credit card details for their payments to be handled at the property, then you will need to manage this process at your end. If they have chosen to pay online and we have issued a virtual credit card, you will find any VCCs that are ready to be charged listed under the Finance tab > Virtual Cards Management page.
If you require any further assistance, please contact the partner support team via the Inbox tab.
Kind regards,
Jarratt
Hello, you will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'.
You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts.
If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub.
Kind regards,
Jarratt
Hi Sue,
Amend property desctription: via the Property tab > View Your Descriptions. Note that some content is generated from the facilities and amenities that you have listed: these can be updated also under the property tab.
Add damage deposit: via Properrty tab > Policies
If you need further help with this, please contact the partner support team via the Inbox who will be able to assist.
Kind regards,
Jarratt
Hello,
What you need to do to remove your property from our platform depends on whether you want to do this temporarily or permanently. The following article will explain the necessary steps for you to take.
How can I remove a property or end my partnership with Booking.com?
Kind regards,
Jarratt
Hi Catherine, Yvonne and Alain,
Catherine and Yvonne I have just responded to separate posts you have both commented on, but to reiterate: The relevant internal teams are aware of the frustration this is causing, and working through the support queue as quickly as practical. It has been escalated locally by my colleagues as well, and I can assure you that this is a known, priority issue to be resolved.
Kind regards,
Jarratt
Hi Esther, I wanted to acknowledge your post, but I note this issue has been raised in various other posts so I won't add any further comments here. The relevant internal teams are aware of the frustration this is causing, and working through the support queue as quickly as practical. It has been escalated locally by my colleagues as well, and I can assure you that this is a known, priority issue to be resolved.
Kind regards,
Jarratt