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Thanks for that Captain obvious!
That wasn't the question -I am well able to handle the guests the question was has this happened to anybody else?? Does this regularly happen- can I trust booking.coms system??
BDC- wrote to inform me that it was their mistake and they had at that time a 'glitch' in their system no notifications were sent out - hence allowing the double booking and giving us no warning....
Just had this from BDC - unbelievable
I'm sorry to inform you that there is no possibility to exclude you from this program. This is an exclusive discount our guests will get from our side. We cover of course all the discounts for you. We received in the past very often the information that owners want that we should give the guests the discounts and not the partners. Additional for you you will have an higher visibility for potential new guests due to that.
Maybe they should consider that undercutting their clients own listed price will only piss people off- looks like we will switch our availability to Expedia- well done BDC - another satisfied customer!!!
Thank you for the information- I have checked all the other sites we are listed on and they all have the same rates- there are not even any seasonal changes so this is not correct. We are only active with BDC- Expedia TA and Air BNB are currently not live as we have little capacity left this summer.
We have not any active promotions via booking.com or alternative sites. Our accommodation is also the cheapest available in the town (with very little competition) we are in so absolutely no need to discount further.
We have listed less accomodation this year as we have more private customers- so I assume BDC are trying to claw some of our bookings back by undercutting us.
Very disappointing that we have lost money refunding private clients who thought they were cherished customers and we were looking after them- but no its cheaper on the internet!!!!!