Skip to main content

Main navigation

  • COVID-19 Resources
      • Rebuilding Together
      • Information and Support
      • Frequently Asked Questions

    As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.

     

    Join the #Rebuilding conversation in the Partner Community

     

  • Partner Help
      • Go to Help

        Find out how to get set up, and read about our services and features.

      • Working together with Booking.com
      • Your first steps with Booking.com

    Find out how to get set up, and read about our services and features.

  • Solutions
      • All solutions
      • Pricing toolkit
      • Managing cancellations
      • Reassuring guests

    All of our best solutions, organised by your business needs.

  • Community
      • Go to the Partner Community
      • See all #Rebuilding posts

    Connect online with fellow Booking.com partners.

     

    Find tips and advice to help you through this time with the hashtag #Rebuilding

  • Click. Magazine
      • Visit Click. Magazine
      • About Click. Magazine

    Stay informed with the latest Booking.com developments, industry insights and expertise

  • Our Promise
      • Results
      • Value
      • Relationship
      • Support

    Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.

Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In

Secondary navigation

  • Extranet
  • Join Booking.com
user avatar image

hector

Follow
3
hector

Half-Board Rates

Partner feedback
9 Replies
103 Views
1 year ago
3
hector

Half-Board

Tips, tricks & more
4 Replies
973 Views
1 year ago
3
hector

Secret Deal promotion

Booking advice and updates
3 Replies
572 Views
2 years ago
3
hector

‘Last Minute’ Promotion

Booking advice and updates
6 Replies
956 Views
2 years ago
3
hector

Seasonality of Breakfast

Booking advice and updates
1 Replies
33 Views
2 years ago
3
hector

Room decided at check-in

Booking advice and updates
3 Replies
20 Views
2 years ago
3
hector

‘Room decided at check-in’ option,

Booking advice and updates
5 Replies
75 Views
2 years ago
3
hector

Property Mix-UP

Booking advice and updates
4 Replies
19 Views
2 years ago
hector replied to Half-Board
Tips, tricks & more
3

Hi Community Admin.

Thank for your message.

You say "A nice way to provide this information to the guest is to send them an email after the reservation was made, explaining all conditions of the deal"

Do you really think that it is "nice" to suprise guests with extra terms and conditions only once they have made their reservation?

We now understand that we wanted to do cannot be done on Booking.com but we think it is truly shocking that you are advocating deceiving guests by not being transparent with the terms and conditions!

Thank you for your time.

 

  • Reply
1 year ago
hector replied to Half-Board Rates
Partner feedback
3

It has been over 18 months since we received BDC's slightly odd advice so we feel that it won't happen.

On a website so large everything has to be very generic and not tailored to individual hotels or seasonal hotels. It is a shame. 

 

  • Reply
1 year ago
hector replied to Half-Board Rates
Partner feedback
3

Hi M Adamopoulou,

We like the photo idea, however we don't think that it is fair that a guest should have to look at every photo just incase there maybe some important terms and conditions about their reservation on one of the pictures.

The terms and conditons of a reservation should be obvious and available for the guest to see along with all the other information regarding the reservation before they actually make and confirm the reservation.

There should be no 'after confirmation' suprise amendments to the terms and condition.

  • Reply
1 year ago
hector replied to Half-Board
Tips, tricks & more
3

Hi Barry,

BDC would not allow us to add the text to the fine print as they deemed it not important enough.

We don't feel comfortable suprising guests with 'extra' terms and conditions either once they have made their reservation or even worse once they have arrived at the hotel. To us it is not fair practice and we were surprised with BDC would consider it acceptable.

We continue to sell more and more half board rates through our our own website and are about to add beverage package too.

  • Reply
1 year ago
hector replied to Half-Board Rates
Partner feedback
3

Hi Barry, Thanks for your answer.

We tried to add it to the fine print but were told by BDC that it was not important enough text to be considered 'fine print'.

  • Reply
1 year ago
hector replied to ‘Last Minute’ Promotion
Booking advice and updates
3

Thanks @ fluff

So if we set “Guests can book this promotion 6 days before check-in day” the guest can only book the promotion on the sixth day before check-in? Not on the 5th, 4th etc but only on the 6th?

  • Reply
2 years ago
hector replied to Secret Deal promotion
Booking advice and updates
3

Hi Jaybee.

Yes, I agree that the secret deals are advertised to specific groups of guests who specifically subscribe to the newsletter, but surely 'Everyone' includes these 'Members and Newsletters subscribers' as well.

"Everyone", by its definition, must be "Members and Newsletters subscribers" and everyone else who are not members or subscribers.

  • Reply
2 years ago
hector replied to Genius customers, on/off toggle for promotions?
Booking advice and updates
3

We do the same too Zsolt.

Given that to become a Genius a guest only has to make 2 reservations within 2 years, soon there will be more Geniuses that regulars.

  • Reply
2 years ago
  • Current page 1
  • Page 2
  • Page 3
Joined
2 years ago
Last active
1 year ago
Conversations
8
3
53 points earned
Level 3
7 points to
Level 4

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • How to join
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Coronavirus Partner Support
    • Report a security issue
    • Contact us
    • Submit a complaint
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Solutions
    • All solutions
    • Genius business
  • Travel Industry
    • Click Magazine
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2021 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™