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Hi Community Admin.
Thank for your message.
You say "A nice way to provide this information to the guest is to send them an email after the reservation was made, explaining all conditions of the deal"
Do you really think that it is "nice" to suprise guests with extra terms and conditions only once they have made their reservation?
We now understand that we wanted to do cannot be done on Booking.com but we think it is truly shocking that you are advocating deceiving guests by not being transparent with the terms and conditions!
Thank you for your time.
It has been over 18 months since we received BDC's slightly odd advice so we feel that it won't happen.
On a website so large everything has to be very generic and not tailored to individual hotels or seasonal hotels. It is a shame.
Hi M Adamopoulou,
We like the photo idea, however we don't think that it is fair that a guest should have to look at every photo just incase there maybe some important terms and conditions about their reservation on one of the pictures.
The terms and conditons of a reservation should be obvious and available for the guest to see along with all the other information regarding the reservation before they actually make and confirm the reservation.
There should be no 'after confirmation' suprise amendments to the terms and condition.
BDC would not allow us to add the text to the fine print as they deemed it not important enough.
We don't feel comfortable suprising guests with 'extra' terms and conditions either once they have made their reservation or even worse once they have arrived at the hotel. To us it is not fair practice and we were surprised with BDC would consider it acceptable.
We continue to sell more and more half board rates through our our own website and are about to add beverage package too.
Hi Barry, Thanks for your answer.
We tried to add it to the fine print but were told by BDC that it was not important enough text to be considered 'fine print'.
Thanks @ fluff
So if we set “Guests can book this promotion 6 days before check-in day” the guest can only book the promotion on the sixth day before check-in? Not on the 5th, 4th etc but only on the 6th?
Yes, I agree that the secret deals are advertised to specific groups of guests who specifically subscribe to the newsletter, but surely 'Everyone' includes these 'Members and Newsletters subscribers' as well.
"Everyone", by its definition, must be "Members and Newsletters subscribers" and everyone else who are not members or subscribers.
We do the same too Zsolt.
Given that to become a Genius a guest only has to make 2 reservations within 2 years, soon there will be more Geniuses that regulars.