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It might be crystal clear to some, but not really to me. I might be incredibly dumb, though :)
My pricing on booking.com is:
1 pax -15%
2 pax -10%
3 pax -5%
4 pax full price
So some guests are smart, and book for two and get 10% off, but arrive 4.
I do let them stay, but the better solution in my opinion would be for them to modify the booking.
But my question was simply what the correct procedure should be. Since it happens so often, I will just remove the discounts. They do not make sense to me in these "crystal clear" cases.
Sorry, I don't understand the answer.
We give guests a discount for less people staying, because we have half the cleaning, laundry, and water costs.
When twice as many guests arrive, I should leave them be?
I have to make more beds, supply more towels (which I forgot the last time because they were standing around me).
We try to run a professional service, and prepare everything in advance, so we can minimise contact with guests. But suddenly we seem hopelessly unprepared, when 4 people want to stay instead of two.