I know how they do it I'm just uncertain of how much I will get charged if I agree to waive the fee? The customer has had £540 come out of their account, commission is £81...will the customer just get their £540 back then I will owe booking.com £81? I have contacted CS and they are saying that the fee is £540...surely I don't have to pay that?
That’s great, thank you for the info 😁
Thanks Brookave,
That's exactly it, customer gets full refund and no commission has been charged to me.
Thank you for your reply
Lorna
I know how they do it I'm just uncertain of how much I will get charged if I agree to waive the fee? The customer has had £540 come out of their account, commission is £81...will the customer just get their £540 back then I will owe booking.com £81? I have contacted CS and they are saying that the fee is £540...surely I don't have to pay that?