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Yes we had exactly the same problem. I don't there is anything we can do as we don't take credit card payments all payments are done on line to booking.com.
Well let's try and change this policy. It doesn't help our business and to improve we need more information. If a guest want to suggest an improvement or a complaint well let them be up front and tell us .
City tax of 5.50% (this won't exceed € 2.53 per person per night) isn't included
Does this mean that we have to collect the city tax and pay the tax ourselves. With Airbnb it clealy states that they collect the city tax and pays it directly to the tax office. I'm still confused can booking.com collect and pay it like Airbnb. What is the extra charge on booking.com invoice??