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We've been closed since October 5th, and still waiting! We've contacted them 6 times already, and the answer is the same: sorry for the inconvenience!
We don't know what to do...
I agree completely... And you are right: frustrating is an understatement (revenue is being lost and the holidays are approaching and we are closed!, and everything is in order on our end!!!).
I will continue to insist with the phone calls and emails to see when the situation can be solved.
Domus Praia Jale
Sao Tome e Principe
I just posted a similar experience. We have been closed since October 5th, more than a month ago, for the same reason (location veriification). It is very frustrating...
Has anybody else had there situation solved? Any feedback?