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So it appears that guests find it offensive to be asked to pay a security deposit after they have booked and paid for their accomodation with the site .
Quote "red flags " and it seems "dodgy " to be using a personal account (even when explain that BDC doesn't facilitate this payment.)
Is there someway to notify guest at time of booking ?
Is there an easier way of requesting, receiving and then crediting these security deposits? (We don't want to be present for cash transactions, and we don't have credit card facilities...we are a small family self contained on site bnb)
This gets really complicated with last minute bookings , because they pay , and expect to walk in ... but then I give them the "we can't give you key access code until we receive security deposit.".. puts everyone on edge !
Can I poke another query as well ?
Any tips for guests that don't respond to inbox communications?
Don't know if they are not responding or actually haven't seen /don't know they have messages !
THANKYOU so much , I have been going around in circles for over 24 hours.
I was unable to cancel guest booking because it was same day .
Finally I managed a "No show" option and gave him a refund.
I don't want the hassle , but I am really annoyed at this person's terrible manner .
He seems like he will be very vindictive if he gets an opportunity.
I do have other queries , but they are not urgent so I will research more !