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Our reservations are on a non refundable basis, so the rooms can be charged when the booking is first received, even with VCC.
However I object to BDC earning more money from me than necessary, so have turned off the VCC payment method.
No C L Lodge, Booking.com can't make you accept guests for free or force you to give them breakfast. ....you need to check your booking terms and conditions and update them accordingly.
A property that we stay at has a notice on the door to the effect that if you are a BDC customer, We sent you an email a few days ago, please check your email for the door codes. Any problems please phone......
Btw......you could let BDc know that you have concerns about this reservation...they should contact the guest on your behalf
Do not cancel the reservation. You have done what you can to deter the guest. I would not add a suction cup handle....they don't always work ! Nor add any short term.facilites... my mother is a wheelchair user, so I speak from experience.
It's potential guests holding available rooms whilst they weigh up their options.
I've done it myself when I can't make an immediate decision on a property.
The problem with accepting the baby is your other guests! Our guests book with us because there are no children. There is no way we could allow a Guest to stay with a child as we would risk getting into trouble with UK Trading Standards.
Ahh..I see. I don't think you can do that via the Extranet. However I can see how useful it would be if one could. Give BDc a call, maybe they can do something from their end.