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Happy New Year !
Have had this problem as well, my answer from BDC is that they delete old messages. Can't quite remember the cut off date 3 months and older?
Especially under the current circumstances rather frustrating.
Hope that answered your question at least, even it is no real help.
The way booking is working:
"Updates from Booking.com, and advice on using products and services from booking to boost your performance or improve operations. "
The only thing they are boosting or improving is their own profit to the detriment of their SMEs.
We had the same. Every competent OTA knows about Corona, and which countries are locked etc. Some help actively, Booking.com not. They hope that the small businesses don't act so they can cash in. How different is AirBnB:
"Here are some actions we are taking to help you navigate the crisis.
We will pay $250 million to hosts to help cover the cost of COVID-19 cancellations.
When a guest cancels an accommodation reservation due to a COVID-19 related circumstance, with a check-in between March 14 and May 31, we will pay you 25% of what you would normally receive through your cancellation policy. This applies retroactively to all COVID-19 related cancellations during this period. This cost will be covered entirely by Airbnb. These payments will begin to be issued in April. Guests with reservations booked on or before March 14 will still be able to cancel and receive a standard refund or travel credit equivalent for 100% of what they paid. You can go to airbnb.com/250Msupport for more details.
We are creating a $10 million Superhost Relief Fund.
This is designed for Superhosts who rent out their own home and need help paying their rent or mortgage, plus long-tenured Experience hosts trying to make ends meet. Our employees started this fund with $1 million in donations out of their own pockets, and Joe, Nate and I are personally contributing the remaining $9 million. Starting in April, hosts can apply for grants for up to $5,000 that don't need to be paid back. You can go to airbnb.com/superhostrelief for more details."
If booking.com would do something similar, they could talk about "Partners". Currently they should use prey
Now to rewrite my comment!
It seems that their are many Partners out their who feel that BDC treats us as non-entities with regards to our business as long as everything we do is good for the client and of course no matter what BDC always scores.
Now having read that the CEO etc are generously going without a salary this month is a hoot. That does not benefit us but BDC and in the long run the CEO's and Board Members.
If BDC truely wanted to show solidarity in our times of need, they would cut our March bill by at least 50% which anyway will be pretty low due to the free cancellations. Our channeld manager is cutting their bill and they are only a small company in comparison to BDC
What about a petition in that direction? Any IT buffs out there?
Thanks for deleteing my write up just because I paged back before I posted!!
We are being inundated with free cancellation requests since incoming tourists were blocked on the 18th.
BDC sent mails with only 2 options >cancel free of charge, or "no". We would like to offer our guests the option of taking a postponement/voucher for a future dated booking. This option is not available. My reply rate has dropped to below70% although all guests were messaged online with our offer because of the mails from BDC.
Any Ideas how I can solve this?