As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
Yeah, guess, you are right
My sincere apologies for having misunderstood to whom I am talking. I am very sorry and will stop it right now.
Sorry to say, but you have not improved.
For your information I have had an argument with BDC before, because one of our guest reviewed us 4.0 before Christmas in peak season, based on a lie, triggering a fire alarm and almost burnt the B&B down. And BDC did not publish our answer for over a month and finally reasoned that we did not comply with the non-publishment of private information because we wished our guest a safe trip home to JHB. The JHB was too much private information released of our guest!!! The excuse could not have been worse. Here the missinterpretation of the rules is on BDC's side.
And you can rely on me having read your photo guide lines very carefully.
I have not uploaded a single photo which has contravened the guidelines. And just for your further information: I sleep at home, not at work and that means, I have done before I sent my first comment what you recommended, i.e. "read in full the photo guidelines. Then reveiw all existing photos remaining. Then see, where you have need to update or add if actually needed".
You, however, evade the answer to my question: which photo was removed and for what reason?
And as I have written previously already, this conversation is published amongst our Partner Community in Plettenberg and people shake their heads about so much arrogance, not to answer a simple question.
Our Partner community in Plettenberg Bay is not just any odd Community. It discusses these things seriously. BDC is acting without transparency in a dictatorial manner, without any éxplanation:
1. Removed picture without any communication
2. Removed the picture even without any type of warning or a chance for the B&B to discuss or explain
3. No explanation given why the removal
Is that BDC's FAIR treatment of its customer type "B&B"?
That comes across pretty arrogant.
With all due respect for a company that has just been selected for the Travellers Review Awards 2021and an average rating of 9.6 it is not a fair treatment. I would appreciate it, if you could improve. Thank you very much Rainer Hengstmann, Director
Happy New Year !
Have had this problem as well, my answer from BDC is that they delete old messages. Can't quite remember the cut off date 3 months and older?
Especially under the current circumstances rather frustrating.
Hope that answered your question at least, even it is no real help.
The way booking is working:
"Updates from Booking.com, and advice on using products and services from booking to boost your performance or improve operations. "
The only thing they are boosting or improving is their own profit to the detriment of their SMEs.
We had the same. Every competent OTA knows about Corona, and which countries are locked etc. Some help actively, Booking.com not. They hope that the small businesses don't act so they can cash in. How different is AirBnB:
"Here are some actions we are taking to help you navigate the crisis.
We will pay $250 million to hosts to help cover the cost of COVID-19 cancellations.
When a guest cancels an accommodation reservation due to a COVID-19 related circumstance, with a check-in between March 14 and May 31, we will pay you 25% of what you would normally receive through your cancellation policy. This applies retroactively to all COVID-19 related cancellations during this period. This cost will be covered entirely by Airbnb. These payments will begin to be issued in April. Guests with reservations booked on or before March 14 will still be able to cancel and receive a standard refund or travel credit equivalent for 100% of what they paid. You can go to airbnb.com/250Msupport for more details.
We are creating a $10 million Superhost Relief Fund.
This is designed for Superhosts who rent out their own home and need help paying their rent or mortgage, plus long-tenured Experience hosts trying to make ends meet. Our employees started this fund with $1 million in donations out of their own pockets, and Joe, Nate and I are personally contributing the remaining $9 million. Starting in April, hosts can apply for grants for up to $5,000 that don't need to be paid back. You can go to airbnb.com/superhostrelief for more details."
If booking.com would do something similar, they could talk about "Partners". Currently they should use prey
Now to rewrite my comment!
It seems that their are many Partners out their who feel that BDC treats us as non-entities with regards to our business as long as everything we do is good for the client and of course no matter what BDC always scores.
Now having read that the CEO etc are generously going without a salary this month is a hoot. That does not benefit us but BDC and in the long run the CEO's and Board Members.
If BDC truely wanted to show solidarity in our times of need, they would cut our March bill by at least 50% which anyway will be pretty low due to the free cancellations. Our channeld manager is cutting their bill and they are only a small company in comparison to BDC
What about a petition in that direction? Any IT buffs out there?