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m

Maarten

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m
3
Maarten

Minimum advance reservation counting from when?

Property management seeking advice
5 Replies
768 Views
3 years ago
m
3
Maarten

Insight in average ratings of guests

Property management
1 Replies
59 Views
3 years ago
Maarten replied to New Improved Calendar 3 years ago
Property management
tips
m
3

I mixed up the digital diary and the calendar. The changes I talked about were made in the digital diary.

  • Reply
3 years ago
Maarten replied to New Improved Calendar 3 years ago
Property management
tips
m
3

Yes it is a great improvement ;( 

They removed the calendar from Pulse and the possibility to add reservations not made via booking. 

They say it was done because the partners asked for it. I

  • Reply
3 years ago
Maarten replied to Minimum advance reservation counting from when? 3 years ago
Property management
seeking advice
m
3

Hi Margo,

I got a response but only that the guests had booked a special deal and apparently general settings like check-in don't count with special deals. You have to set everything for every deal. 

On the other hand at the time of posting this question there was a huge delay between the actual reservation time of the guest and the time the accommodation received the booking. I got a reservation around midnight for the following day, actual booking time of guest was 4 PM. 

I posted the question in another group and was told that they counting from midnight. But no confirmation of this from booking. 

Hope this helps. 

Regards,

Berbera

  • Reply
3 years ago
Maarten replied to Minimum advance reservation counting from when? 3 years ago
Property management
seeking advice
m
3

Thank you! Since Tuesday evening I am waiting for a response. Thought this might be quicker:)

  • Reply
3 years ago
Maarten replied to Question of the Week: What do you want to learn or discuss next? 3 years ago
Other discussions
m
3

For me this forum is nothing more than a way to reduce the workload for booking.com employees. Let the other partners answer questions and solve problems so we can save money by reducing the costs for the partner helpdesk.

Most of the questions in this forum should not appear her and should be answered by the booking.com helpdesk. If those questions are asked here because booking is not responding to direct questions that is really sad. If they are asked here because they cannot find the solution in the extranet the documentation of the extranet is not enough for the partners to understand the system.

So my topic of the week would be 'How to get Booking.com involved' and after that a topic on 'How Booking.com can help small business'.

  • Reply
3 years ago
Maarten replied to Bugs...bugs...bugs 3 years ago
Other discussions
m
3

well tested software

 

The problem with booking is that there main focus is on customers not partners. It seems that A/B testing is a lot more important than normal testing of the software before releasing it. Unfortunatly A/B testing introduces a lot of complexity and complicates the development and requires a lot of testing before bringing the sofware to production.

The example above shows that no testing at all has taken place before an update is deployed. It must be quite clear that the developer forgot the function round(rating,2).  Maybe the API changed and the function called did the rounding before and stopped it or the UI changed and they removed the rounding.

It is clear that this was not tested or the test script left out the UI. This is a small bug I can laugh about but when I see bugs like this I get worried about the overall testing and quality.

  • Reply
3 years ago
Maarten replied to Bugs...bugs...bugs 3 years ago
Other discussions
m
3

It will be summer somewhere else so I don't think they will invest a lot of time in fixing/finding bugs in software used by the partners. 

 

  • Reply
3 years ago
Maarten replied to Number of guest 3 years ago
Property management
m
3

At our place a guest arrived with 4 persons but booking sent us reservation of 2 persons while the guest received a confirmation of 4 persons, we've seen the message of the guest.

Maybe it is one of the many still growing list of bugs in the booking systems. 

  • Reply
3 years ago
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