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Thanks John, fingers crossed I'll hear back from the other person who said they would look at it (not in finance) as I am currently out of pocket by £350! Thanks for your help all.
Sent the mesaages as per the same instructions you gave. One on the 4th Aug, one on the 10th and one on the 11th.
Thanks, I've sent 3 messages now and finally managed to speak to someone in another department last night who escalated but still not heard anything back.